Corey Tumosa
Enfield,CT
Summary
Dedicated and adaptable professional with a proactive attitude and a proven ability to learn quickly. Strong work ethic complemented by effective communication skills, ready to tackle challenges and drive results. Eager to contribute to a dynamic team environment while supporting organizational goals and fostering collaboration. Committed to continuous improvement and delivering high-quality outcomes in every endeavor.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Facility Manager
Bowl New England / Spare Time Entertainment
08.2025 - Current
- Overseeing the general upkeep of the building, grounds, machinery, troubleshoot and repair downed equipment.
- Provide functional supervision to the mechanics and crew.
- Train, delegate assignments, monitor progress, and evaluate results.
- Work with upper management on a weekly basis to review projects and budgets.
- Manage outside vendor relationships.
- Maintain parts inventory and facility records.
- Perform basic HVAC maintenance functions, including roof top filters, and refrigerant coil cleaning.
- Ensure basic facilities such as water and heating are well maintained and be the first contact for utilities and infrastructure issues.
- Maintain, repair, and adjust all machines following all safety procedures and review all call logs to identify and resolve concerns before breakdowns occur.
- Through strategic quick thinking approach, develop temporary solutions to equipment problems minimizing down time until permanent solutions can be made.
Service Center Strategy Manager
Howden USA Co. A Chart Industries Company
03.2025 - 05.2025
- Established processes to enhance organizational workflow efficiency.
- Provided leadership during organizational changes and crisis situations.
- Conducted regular staff meetings to review progress and pinpoint improvement areas.
- Developed strategies to boost customer satisfaction and loyalty.
- Analyzed customer feedback to create action plans for service enhancement.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards while resolving issues to maintain quality.
- Monitored KPIs to assess performance and identify opportunities for enhancement.
Technical & Customer Service Manager
Howden USA Co. / Spencer Turbine
01.2022 - 03.2025
- Delivered technical support to end users, enhancing satisfaction and issue resolution.
- Managed aftermarket parts and service teams to support end users, channel partners, OEMs, and authorized service centers.
- Provided technical training for onboarding new team members and channel partners.
- Collaborated with global teams to facilitate sales and service across various regions.
- Managed and dispatched field service technicians, overseeing customer support to invoicing processes.
- Analyzed team data on KSI's, warranty support, and customer volume to optimize service operations.
- Utilized Workday program to manage team dynamics and streamline daily operations.
- Coordinated with project management for startup and commissioning of new equipment for end users.
Service Technician
Vesco-McLaughlin Furnace Group Llc.
12.2019 - 01.2022
- Executed troubleshooting and repairs on vacuum pumps, controls, and cooling systems in the field.
- Conducted comprehensive inspections and preventive maintenance on industrial heat treat furnaces.
- Performed mechanical overhauls and evaluations of equipment within workshop settings.
- Executed metal fabrication and welding tasks to support equipment integrity.
- Reconditioned furnace hot zones to ensure optimal performance.
- Conducted thorough equipment testing to validate functionality and safety standards.
Workshop Manager/Warranty Booker
Mercedes-Benz of Springfield
06.2018 - 12.2019
- Collaborated with service advisors and business development center employees to optimize workflow for technicians.
- Reviewed and maintained electronic repair orders in Reynolds & Reynolds system.
- Partnered with shop foreman to resolve technical issues efficiently.
- Processed warranty claims in a timely manner.
- Conducted internal safety inspections and certified pre-owned documentation with technicians for vehicle reconditioning.
- Coordinated facility maintenance and scheduled necessary repairs proactively.
- Supported service director with various administrative tasks as required.
Technical Service Specialist
The Spencer Turbine Company
07.2016 - 06.2018
- Advised on field and in-house machine repairs, enhancing operational efficiency.
- Scheduled and quoted repair jobs, ensuring timely service delivery.
- Generated shop orders and collaborated with distributors for machine reconditioning.
- Coordinated scheduling and dispatching of field service technicians.
- Provided technical support to onsite contractors and channel partners for client needs.
- Collaborated with project management on installation and mechanical assistance for new products.
- Utilized BaaN ERP software and Microsoft Office tools for efficient operations.
- Created training plans with PowerPoint and developed operation manuals for new products.
Workshop Manager/Dispatcher
New Country BMW/MINI
09.2010 - 07.2016
- Collaborated with service advisors to dispatch work orders efficiently to technicians.
- Reviewed and maintained accurate electronic repair orders within CDK system.
- Conducted internal safety inspections with technicians to schedule vehicle reconditioning.
- Compiled and corrected weekly payroll, schedule deviations, and training reports for submission.
- Supported overall workshop maintenance by reporting facility repairs promptly.
- Provided client Q&A and phone support to enhance customer service experience.
- Assisted Service Director with various operational tasks as needed.
- Performed diagnosis, repairs, and maintenance on MINI Cooper and BMW vehicles.
Chrysler Powertrain Master Technician
Gengras Chrysler, Dodge, Jeep, Ram/Harley Davidson, Buell
06.2005 - 09.2010
- Achieved A.S.E. certifications as Chrysler powertrain master technician.
- Specialized in drivability diagnosis, rebuilding automatic and manual transmissions, and servicing differentials.
- Assisted service manager with organization and maintenance of tool room and special tools.
- Performed repairs, maintenance, and inspections on Harley Davidson and Buell motorcycles.
Technician
Gallagher Buick, GMC
10.1999 - 06.2005
- Executed general repairs and maintenance for school bus fleet and diesel vehicles.
- Conducted automatic transmission diagnostics and electrical repairs to ensure operational efficiency.
- Prepared new vehicles for service, ensuring compliance with safety standards.
Education
Certificate of Technical Studies - chassis dynamics, transmissions, engine mechanical, electrical drivability
Baran Institute of Technology
Windsor, CT10-2000
Some College (No Degree) - mathematics, english, sculpture
Asnuntuck Community College
Enfield, CTHigh School Diploma -
Enrico Fermi High School
Enfield, CT06.1998
Skills
- Data-driven analysis
- Service quality enhancement
- Performance metric evaluation
- Technical training expertise
- Compliance management expertise
- Field service coordination
- Team leadership
- Effective problem solving
- Resource allocation management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
- Resolved product issue through consumer feedback.
Certification
- M.A.C.S. CFC-12 refrigerant recycling and service
- A.S.E. certified technician
- Forklift operator safety certification
Languages
English
Native or Bilingual
Interests
- Auto Repair/Restoration
- Backpacking and Hiking
- Gym Workouts
- I like working with my hands and fixing things
- DIY and Home Improvement
- Gardening
- Music
- Camping
- Mindfulness Practices
References
- William Phelan, (413) 624-4100, wtp595@cox.net, Mercedes-Benz of Springfield, Service Director
- Fred Kaplan, (860) 559-6284, fkaplan@jomadiamondtool.com, JOMA Diamond Tool LLC, Owner
- Mark Tryon, (413) 237-3912, mark.tryon@chartindustries.com, Chart Industries Company, IT Professional
Timeline
Facility Manager
Bowl New England / Spare Time Entertainment
08.2025 - Current
Service Center Strategy Manager
Howden USA Co. A Chart Industries Company
03.2025 - 05.2025
Technical & Customer Service Manager
Howden USA Co. / Spencer Turbine
01.2022 - 03.2025
Service Technician
Vesco-McLaughlin Furnace Group Llc.
12.2019 - 01.2022
Workshop Manager/Warranty Booker
Mercedes-Benz of Springfield
06.2018 - 12.2019
Technical Service Specialist
The Spencer Turbine Company
07.2016 - 06.2018
Workshop Manager/Dispatcher
New Country BMW/MINI
09.2010 - 07.2016
Chrysler Powertrain Master Technician
Gengras Chrysler, Dodge, Jeep, Ram/Harley Davidson, Buell
06.2005 - 09.2010
Technician
Gallagher Buick, GMC
10.1999 - 06.2005
High School Diploma -
Enrico Fermi High School
Certificate of Technical Studies - chassis dynamics, transmissions, engine mechanical, electrical drivability
Baran Institute of Technology
Some College (No Degree) - mathematics, english, sculpture
Asnuntuck Community College