Corey T. Wong
Riverview,FL
Summary
Dynamic Management & Program Analyst with extensive experience at the Cybersecurity and Infrastructure Security Agency. Expert in strategic planning and program analysis, driving significant improvements in talent acquisition and operational efficiency. Proven track record of enhancing workforce training initiatives, achieving exemplary veteran status for five consecutive years.
Overview
19
19
years of professional experience
Work History
Management & Program Analyst (GS-0343-13)
Cybersecurity and Infrastructure Security Agency
12.2023 - Current
- Works collaboratively with various subdivision branches continually assessing key performance indicators (KPI).
- Provides critical recommendations regarding program improvements, through analytic performance measures, utilized to clarify challenges to recruiting goals.
- Provides guidance and advice to leadership on program requirements, distributing program updates, data collection, and creating updating MOUs, SOPs, and other documentation.
- Provides true azimuth effectiveness of OEE programs, providing leadership relevant information to execute strategic performance measurement.
- Measure the success of OEE programs to determine improvement in productivity and operational efficiency within the teams.
- Work collaboratively to increase output, streamline processes, and guide operational costs, directly attributing to effective program practices; assist leadership monitor and direct performance indicators before and after program participation, to impact of program development efforts on day-to-day operations.
- Measures the impact of programs ability to adapt to recruitment challenges for underrepresented communities; Assist program managers in defining clear, quantifiable metrics that accurately reflect the programs’ contributions.
- Implement effective measurement strategy through detailed analysis and actionable insights, ensuring any leadership development efforts are impactful and aligned with overarching organizational goals: Align leadership development strategies pivotal for elevating management, quality and organizational resilience.
- Collaborates on developing and enhancing leadership skills, contributing significantly to improved decision-making, problem-solving, and team dynamics.
- Provide leadership assessment as an investment in developing capable leaders equipped to navigate the complexities of tomorrow during today’s recruitment endeavors.
- Align leadership development outcomes with the achievement of strategic business goals to provide clear indicators of program success.
- Set specific, measurable objectives related to the organization’s strategic priorities, that directly correlate leadership strategic efforts with organizational achievements.
Workforce Strategy & Initiatives Management and Program Analyst (GS-0343-13)
Department of Homeland Security, Federal Protective Services (FPS)
07.2023 - 12.2023
- Design, implement, and manage workforce strategy & initiatives program to improve the internal and external services provided by federal staff and contract services vital to the mission of Human Capital Operations Division (HCOD).
- As a senior analytical expert, serves as the Division's lead, responsible for coordinating complex management studies, initiatives, or data gathering efforts, to identify actual or potential problematic areas that may impact management and program operations and/or customer experience in both the short and long-term.
- Establish control systems and progress reporting requirements to continuously measure program progress and recommends realignments in operational focus as warranted based on unanticipated events or other external factors.
- Identify and develop data for use in the management and direction of operations and programs; leverages data; and briefs analytical findings, insights, and recommendations to Agency management via reports, presentations, and/or other relevant outputs (e.g., stories, videos, and exhibits) that make informed decision making and assist with improving management operations and overall program delivery.
- Review, evaluate, refine, and synthesize data to uncover issues, identify trends, and provides recommendations to drive organizational strategy and improvement.
- Compile, analyze, and prepare analytical and statistical reports, production metrics, information papers, status briefings, and other ad-hoc products.
- Builds relationships with internal and external customers to develop strategies that mitigate customer concerns and improve workforce strategy & initiatives.
- Lead implementation plans for achieving measurable outcomes: Collaborate with stakeholders across HCOD, to build customer understanding and solve challenging problems by leveraging data/metrics, measuring results, and developing new or modified methodologies into existing systems.
- Identify critical needs and objectives for provision of Division services, makes recommendations on solutions that may include policy changes, implements solutions through federal and contract staff.
- Develop new or modified quantitative and/or qualitative techniques and methods for gathering operational and program data to analyze and evaluate the effectiveness and efficiency of management and program operations in meeting established goals and objectives, particularly from the customer experience viewpoint.
Veterans Outreach & Engagement Program Manager (GS-0301-13)
Cybersecurity and Infrastructure Security Agency
08.2021 - 07.2023
- Staff subject matter expert and technical advisor, providing guidance and recommendations regarding critical Veteran’s recruitment.
- Collaborates with sponsors, hiring managers, and other stakeholders to ensure mission support activities are sufficient to meet agency goals, and performance objectives.
- Plans, develops, and implements program standards, policies, and procedures; Assist in the development of critical roles supporting the Nation’s Risk Advisors workforce.
- Works collaboratively with various subdivision branches to continually assess program metrics, propose program improvements, and clarify challenges to veteran initiatives.
- Provides guidance and advice to leadership on program requirements, distributing program updates, data collection, and creating and semi-annually updating MOUs, SOPs, applications forms, and other documentation.
- Provides regular updates to leadership on program status, updating policy documents, researching inquiries on the programs from CISA leadership, and conducting training on subject programs.
- Increased organizational productivity achieving DHS exemplary Veteran status for 5 consecutive years.
- Demonstrated experience utilizing traditional and non-traditional talent recruitment techniques, to establish and maintaining relationships with outside sources, e.g., universities, colleges, military events, Departments of Labor, and online and in-person career fairs.
- Developed, support, and synchronize strategies related to the Office of the Chief Human Capital Management and ensures congruence with DHS strategic planning processes and products, and senior leader guidance.
- Demonstrated experience developing and maintaining an organization's strategic recruitment plan, leading the evaluation of veteran recruitment and outreach needs for an entire organization.
- Served as the Outreach and Employee Engagement senior analytical expert conducting efficiency analysis and workforce composition to determine the impacts of complex problems involving the full range of veterans’ programs.
- Analyzed demographic data to drive the development of recruitment strategies, consulting with hiring managers and senior management to determine talent needs.
- Managed, maintained, and moderated social media accounts on Facebook, Twitter, Instagram, and LinkedIn.
- Developed social media content in weekly and monthly sessions.
- Author, post, and share engaging and creative stories, white papers, to promote the organization.
- Subject matter expert in strategic planning, change management and implementation processes, including relating objectives, goals, and initiatives to identified strategies.
- Prepared informational papers, executive summaries, research study reports, etc., on veteran analysis topics of interest to the Chief Human Capital Officer, Staff, Congress, and visiting dignitaries to CISA facilities.
- Collaborated with senior leaders and partners to develop and implement Veteran policies, processes, activities, and trainings in support of organization business strategy and objectives.
Co-Founder - HR Business Partner and Consultant
Management Analysis Consultations
03.2019 - 08.2021
- Specialize in Customized Talent Management, Recruiting, Performance, Core competencies at the heart of businesses looking to build the strongest foundation of analytical research skills and business strategies.
- Focus on improving an organization’s effectiveness, efficiency, through building productive Human Resources departments and teams.
- Work closely with domestic and global clients, executives, leaders, and teams to identify and solve complex Human Resources challenges.
- Collaborate with senior leaders and partners to develop and implement Human Resource policies, processes, activities, and trainings in support of organization business strategy and objectives.
- Served as Executive Talent Manager, responsible for all personnel matters for each career field, ensuring the staff is fully integrated for management policies and programs established to incorporate career related considerations.
- Provide Personnel Services and Staffing management; formulate root causes and develop recommendations through actionable planning.
- Served as a strategic partner to the business and developed HR strategies, needs assessments, and resulting HR solutions.
- Coached HR Managers on encouraging, training, and monitoring employee development, performance, and retention.
- Consulted with business leaders to develop and execute a business strategy that built organizational capabilities, behaviors, structures, and processes.
- Leverage industry expertise to help clients improve business policies, executive strategies, and organizational designs; responsible for developing, implementing, and creating compliance of all HR policies and procedures.
- Devise staffing and human resources practices that allowed organizations to improve employee workflow productivity by 75% using effective organization design, change management, and recruitment strategies.
- Engage all levels of client staff to understand capabilities, problems, and previously unsuccessful solutions.
- Develop solutions to complex problems, devise invaluable strategies and improve the financial and operational health of clients' organizations.
- Apply research, analyze internal data, interview people as well as prepare and present reports to Senior Leaders.
Global Human Resources Executive (GS-0201) Chief Warrant Officer 4, (CWO4)
U.S. Army, Supreme Headquarters Allied Powers Europe (SHAPE), Belgium
03.2016 - 03.2019
- Directed executive policy and advised the commanding officer of the United States National Military Representative (USNMR), North Atlantic Treaty Organization (NATO).
- Provided Personnel Services and Staffing management for 3,500 personnel.
- Collaborated with senior leadership and alliance partners to develop and implement Human Resource policies, processes, activities, and trainings in support of business strategy and objectives.
- Supervised workforce analysts on Department of Defense and policy development, congressional correspondence, briefings, evaluation, strategic planning, data analysis, and other activities to address complex problems relating to NATO mission development and in support of the alliance’s mission and functions.
- Led studies to improve HR management programs, influence policy changes for the USNMR Enterprise included talent acquisition, organizational development, employee relations, labor relations and often politically sensitive topics for NATO.
- Interpreted Joint Operational Orders, Policies, and Strategic plans used to set precedence’s for NATO engagements with our partners and allies in accordance with Presidential directives.
- Knowledgeable of federal, state, and local laws, statutes, and regulations to apply to internal policies and HR practices.
- Recognized for superior performance as the top 1% Warrant Officer by the Supreme Allied Commander Europe (SACEUR).
- Direct analyses of policy and program issues including preparing reports, presentations, data analyses, data visualizations on trends applicable to alliance compliance with NATO development programs.
- Oversaw the planning, approval, and implementation of recruitment strategies, screening, and applicant pool development, and selection support to ensure regulatory compliance.
- Established HR key performance measuring metrics and conflict management tools to increased performance by 72% and met 100% of organizational mission goals.
- Interpreted, applied, and enforced DoD and Department of the Army policies and regulations for research compliance across all 12 combatant commanders, leading to 50% improvement in the quality of deliverables in a year.
- Consulted with NATO commanders to develop and execute strategies to build organizational capabilities, activities, structures, and processes.
- Coached HR managers on Department of the Army Policies, training, monitoring employee development, performance, and retention.
- Responsible for executing the SACEURs training program, including personnel management, training, and management of the Senior Leadership evaluation reports with 100% success rates.
Senior Human Resource Staffing Manager (GS-0201) CWO4
United States Army Pacific Command, Fort Shafter, Hawaii
07.2013 - 03.2016
- Selected ahead of 10 Senior Army Warrant Officers peers to manage U.S. Indo-Pacific Command (USINDOPACOM), one of six geographic Unified Combatant Commands of the United States Armed Forces.
- Directed manpower management for USINDOPACOM commitment to enhancing stability in the Asia-Pacific regions, promotion of security cooperation, encouragement of peaceful development, and our abilities to respond to contingencies.
- Led cohesive military/civilian teams providing HR policies and staffing in support of 108K staff members of the Pacific Command, spanning the largest geographical command.
- Managed business level metrics to high productivity standards.
- Key leader, planner, and coordinator for organizational business strategy communication/staffing with Army HR Command; Supervised planning and administration of HR projects, assessments, design, development, implementation, and evaluation.
- Participated in the establishment of functioning HR support through Soldier Support Institute (SSI) to ensure required HR Metrics were encapsulated and integrated into mandatory reports with 100% accuracy.
- Provided training senior noncommissioned officers on compliance with Army Human Resources command policies and procedures; consulted on implementation of the Active Component Manning Guidance, to reduce the size of our Army in personnel and force structure.
- Analyzed and competed unit needs during the Army Manning Conferences, conduct strength analysis down to the Distribution Management Sub Levels (Brigade size elements), to regulate distribution of officer manpower throughout the Army; Managed unit expectations and anticipated future requirements and changes to unit manpower outside validation conferences.
Senior Human Resource Operations Manager (GS-0201) CWO3
United States Forces Korea, Seoul, South Korea
07.2011 - 07.2013
- Proficiently coordinated and sustained the Organization Inspection Program, personnel system schedule, and daily implementation plan for all future strategic activities.
- Successfully integrated and executed the Human Capital Management Functional Portfolio and the Army Root Cause Management Program for the inspection program.
- Managed the inspection of all human resources functional areas, development, and analysis that impacted personnel services.
- Established effective communication, coordination, and interface throughout the inspection program process resulting in improved deliverables and personnel service support capabilities.
- Led a collaborative team and 3 service command elements for1,450+ personnel inspection with 100% successful delivery.
- Ensured proper documentation of HR inquiries, root cause, and resolutions.
- Served as an inspector for Human Resource functional areas, developed policies and procedures to shape Army organizations of 28K personnel within Korean peninsula.
- Provided expert advice and authoritative information to the Director, top agency management, and program directors throughout four organizations on wide variety of highly complex, controversial, and sensitive Human Resources (HR) problems and issues.
- Worked closely with regional team to build a corporate culture of teamwork, support, and exceptional service that exceeded client expectations, increased retention, reduced liability, and restructured procedures to meet demanding deadlines.
- Managed relationships with business leaders and shared services to devise and deliver HR interventions ranging from long-term plans and transformation projects to tactical actions across the full spectrum of change management.
- Eliminated wasteful human resources practices and root cause failures, increasing productivity by 85%.
- Supported multiple organizations dispersed across the Korean Peninsula; apprised both garrison and commanding generals with vital talent development processes, training enhancements, career framework, and military schools.
- Directed all HR activities to including employee benefits, performance and talent management, employee relations, worker’s compensation, and records management with 100% readiness accuracy.
Chief, Headquarters and Headquarters Warrant Officer, (GS-0201) CWO3
United States Army Pacific Command, (USARPAC) Fort Shafter, HI
08.2008 - 07.2011
- Provided technical advice to executive leadership and senior-level management and staff members to identify and resolve human resource management problems, and to evaluate, design and develop programs and systems for improvements and enhancements.
- Heard and resolved grievances and employee complaints referred by subordinate supervisors and employees.
- Provided executive level administrative support to the Commanding General and executive team in all aspects of Human Resources, administration, and personnel management.
- Worked closely with regional team to build a corporate culture of teamwork, support, and exceptional service that exceeded client expectations.
- Provided strategic planning, change management and implementation processes to include relating objectives, goals, and initiatives to identified strategies.
- Promoted to Deputy Chief for leadership, attention to detail, and training development, to oversee development of solutions for management on classification issues impacting a 40-person organization, increasing output by 10%.
- Provided Human Resources expertise in co-hosting over 250 subject matter expert exchanges, relevant to the Pacific environment in a multi-domain fight; Trained subordinates to review changes in Army policy guidance and assess impact of Army regulatory changes on programs, policies, practices, and procedures; maximized employee management with 0 deficiencies in 100+ annual missions.
- Effectively accomplished management of Commanding Generals’ Management Functional Portfolio with 100% accuracy, providing resources to promote interoperability, mission focused training, and incorporation of quality teams into bilateral and joint exercise.
- Facilitated classroom and online instruction, practical exercises, and assessments for 384 Army leaders; encompassed 35.6K hours, 9 lesson plans, and 15+ professional senior leadership development skills with a 95% success rate.
- Designed and tracked statistics as required by the Headquarters, Department of the Army G-3/5/7 Strategic Operations Directorate for data reporting requirements for the Korean Peninsula and Pacific Theater.
- Deployed and implemented the Department of Defense, deployed theater accountability system (DTAS) for accountability processes providing reliable, timely, and efficient accountability for Soldiers, Marines, Airman, Sailors, DoD Civilians, contractors and foreign nationals with 100% accuracy.
- Managed and drove staffing plans, quality initiatives, performance levels, and process change initiatives.
- Conducted inspections of the major subordinate commands which drove performance management, responsiveness, and best practices in 16 key HR functions, resulting in consistent 95% scores or higher.
Chief, Personnel Services Delivery Redesign (PSDR), (GS-0201) CWO2
U.S. Army, Soldier Support Institute, Fort Jackson, SC
01.2006 - 08.2008
- Provided subject matter expertise in support of functional system and data access requirements for all Personnel systems applications, including Human Capital Management, Enterprise Performance Management, Financial Management and Enterprise Portal modules.
- Developed the course outline for the New Organization Training Team Administrator Training (NOTT).
- Identified, recorded, and communicated critical challenges necessary to manage the successful implementation of PSDR access and management.
- Provided coordination support with appropriate DoD and Army agencies to ensure successful delivery of PSDR; Served as a senior level human resources management professional, leading Army Human Resources professionals, providing strategic advice and assistance to management officials, engaged in diverse human resource management activities.
- Employed senior level strategic and operational knowledge in various HR disciplines, such as recruitment, staffing, position management and classification, training and development, employee, and labor relations.
- Employed Human Resources Management and workforce planning concepts, principles, practices, analytical methods, and techniques; effectively led staff by evaluating work performance and giving advice, counsel, and instruction.
- Provided and sustained a mission ready workforce to execute the global mission, through sound technical advice to senior commanders, Army Policy leadership and Pentagon senior-level management in identifying and resolving human resource management problems; evaluated, designed, and developed programs and systems for improvements and enhancements.
- Advised the Commanding Officer on personnel and professional development issues and assisted in maintaining a high state of morale, discipline, and readiness throughout the region.
- Managed and advised in all matters pertaining to welfare, health, job satisfaction, morale, training, and employment of personnel.
- Promoted and enforced the standards of good order and discipline leading to higher retention rates, unmatched operational readiness, and employee satisfaction.
- Initiated organizational improvement efforts, ensuring management of personnel was consistent with practices and procedures in support of the command’s mission.
Education
Master of Science - Management
University of South Florida
Tampa, FLBachelor of Science - Administration & Human Resources
Excelsior College
Albany, NYAssociate of Applied Science - Administration
Excelsior College
Albany, NYSkills
- Human resources management
- Talent acquisition
- Program analysis
- Strategic planning
- Execution and implementation
- Workforce training
- Process improvement
Timeline
Management & Program Analyst (GS-0343-13)
Cybersecurity and Infrastructure Security Agency
12.2023 - Current
Workforce Strategy & Initiatives Management and Program Analyst (GS-0343-13)
Department of Homeland Security, Federal Protective Services (FPS)
07.2023 - 12.2023
Veterans Outreach & Engagement Program Manager (GS-0301-13)
Cybersecurity and Infrastructure Security Agency
08.2021 - 07.2023
Co-Founder - HR Business Partner and Consultant
Management Analysis Consultations
03.2019 - 08.2021
Global Human Resources Executive (GS-0201) Chief Warrant Officer 4, (CWO4)
U.S. Army, Supreme Headquarters Allied Powers Europe (SHAPE), Belgium
03.2016 - 03.2019
Senior Human Resource Staffing Manager (GS-0201) CWO4
United States Army Pacific Command, Fort Shafter, Hawaii
07.2013 - 03.2016
Senior Human Resource Operations Manager (GS-0201) CWO3
United States Forces Korea, Seoul, South Korea
07.2011 - 07.2013
Chief, Headquarters and Headquarters Warrant Officer, (GS-0201) CWO3
United States Army Pacific Command, (USARPAC) Fort Shafter, HI
08.2008 - 07.2011
Chief, Personnel Services Delivery Redesign (PSDR), (GS-0201) CWO2
U.S. Army, Soldier Support Institute, Fort Jackson, SC
01.2006 - 08.2008
Master of Science - Management
University of South Florida
Bachelor of Science - Administration & Human Resources
Excelsior College
Associate of Applied Science - Administration
Excelsior College
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