Corey Walker
Clarksville,TN
Summary
Proven Legal Administrative Specialist with a track record of enhancing productivity and customer satisfaction at the Department of Veterans Affairs. Expert in electronic filing systems and adept at fostering positive client relationships. Increased case handling efficiency by implementing strategic data analysis and team collaboration. Demonstrates exceptional document review skills and a commitment to resolving customer inquiries swiftly and professionally.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Passionate job seeker with strong organizational skills eager to secure entry-level [Quality Review Specialist] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on extra tasks to meet company goals.
Overview
10
10
years of professional experience
Work History
Legal Administrative Specialist
Department of Veterans Affairs
05.2014 - Current
- Developed and maintained positive relationships with clients and colleagues.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Business Administration - Business Administration And Management
Nashville State Community College
Nashville, TNSkills
- File Management
- Electronic Filing Systems
- Document Review
- Copyright law
- Data Gathering / Analysis
- Mentoring
- Customer Service
- Behavior Awareness
- Staff Education & Training
- Team Collaboration
- Benefits Administration
- Educator
- Coach
- Counselor
Timeline
Legal Administrative Specialist
Department of Veterans Affairs
05.2014 - Current
Bachelor of Business Administration - Business Administration And Management
Nashville State Community College
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