Corey Walker
Portsmouth,VA
Summary
With over 20 years of experience, customer-oriented General Manager dedicated to driving revenue growth and expanding margins. Excels at executing and completing multiple projects with precision and meeting tight deadlines in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Vision and motivational acumen enable to inspire and guide teams towards achieving organizational success.
Overview
34
34
years of professional experience
Work History
Performance Supervisor, Site Manager
Simos Solutions
01.2022 - 12.2024
- Handle administrative functions related to Human Resources, e.g., scheduling, time off reports, performance reviews, and disciplinary actions
- Established clear performance expectations for all team members, promoting accountability and ongoing professional growth opportunities.
- Implement/monitor key controls and manage appropriate operational risks
- Developed comprehensive training programs for new employees, resulting in faster onboarding and increased productivity.
- Conducted regular reviews of individual and team performance metrics, identifying trends and adjusting strategies as needed to meet organizational goals.
- Recognized outstanding performance through various reward systems or acknowledgement programs tailored specifically toward each employee''s preferences.
- Managed budget responsibilities associated with personnel expenditures such as salary increases requests along any additional departmental expenses needed for growth opportunities.
- Coached underperforming employees with targeted feedback and skill development plans, leading to improved overall performance levels.
- Improved team performance by implementing innovative management strategies and regular evaluations.
- Reduced employee turnover rates by addressing concerns proactively and creating a positive work environment with ample support structures in place.
Mail Carrier
United States Postal Services
12.2019 - 12.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Taxi Driver
Norfolk Checker
07.2014 - 01.2019
- Transported citizens locally, regionally, and state to state
- Transported Railroad employees from station to station
- Transported medical patients to doctor appointments
- Transported school children
- Developed strong relationships with repeat clientele through consistent quality service.
- Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
Route Owner/Operator
FedEx Ground
06.2009 - 07.2014
- Took inventory of packages to load and prepare for delivery
- Delivered packages to businesses and residential designated to the route
- Complied with package pick-up schedule for businesses for shipping
- Delivered high level of service to all customers and effectively resolved issues.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Insurance Agent
GEICO
03.2003 - 06.2009
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Medicare Specialist
Affina
01.2001 - 03.2003
- Educated patients on their benefits, coverage limits, and rights under the Medicare program, empowering them to make informed decisions about their healthcare needs.
- Interviewed applicants and explained scope of different available benefits.
- Provided timely responses to inquiries from patients, healthcare providers, and colleagues regarding Medicare policies and procedures.
Shipping and Receiving Supervisor
Wal-Mart
02.1998 - 12.2000
- Supported and coordinated the operations within the department making key decisions regarding loading/unloading, intake, storage, and distribution of items
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
- Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
- Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Medical Supply Specialist
United States Army
12.1990 - 01.1998
- Performed inventory and financial management procedures, including ordering, receiving, and storing supplies
- Performed quality control, property management and repair parts management
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
Associate of Science - Sociology
Tidewater Community College
Portsmouth, VA12-2025
High School Diploma - General Studies
Lake Taylor High School
Norfolk, VA12.1990
Skills
- Skilled in inventory management systems
- Dependable task completer
- Skilled in multitasking
- Proficient in operating material handling equipment
- Skilled in both individual and group dynamics
- Microsoft office
- Customer relationship management
- Conflict resolution
- Diversity and inclusion
- Training and development
- Complex Problem-solving
- Teamwork and collaboration
Activities
- Project Inclusion Board Governance Training, 16th Class President-United Way of South Hampton Roads (2012)
- Inductee, Boys and Girls Club Hall of Fame (2009)
- United Way of South Hampton Roads Community Impact Award Recipient (2008)
- Tidewater Community College, Applied Science in Sociology (2000-2002)
- Army Achievement Medal Recipient (1992)
- United States Army (1990-1994)
- Toastmasters International
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchTimeline
Performance Supervisor, Site Manager
Simos Solutions
01.2022 - 12.2024
Mail Carrier
United States Postal Services
12.2019 - 12.2021
Taxi Driver
Norfolk Checker
07.2014 - 01.2019
Route Owner/Operator
FedEx Ground
06.2009 - 07.2014
Insurance Agent
GEICO
03.2003 - 06.2009
Medicare Specialist
Affina
01.2001 - 03.2003
Shipping and Receiving Supervisor
Wal-Mart
02.1998 - 12.2000
Medical Supply Specialist
United States Army
12.1990 - 01.1998
Associate of Science - Sociology
Tidewater Community College
High School Diploma - General Studies
Lake Taylor High School
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