Corey Winston
Summary
Forward-thinking professional possessing dynamic interpersonal expertise for developing fruitful customer relationships. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in data entry and crm programs.
Overview
6
6
years of professional experience
Work History
CX Rep
Grailed ( Goat Group)
10.2021 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via Zendesk averaging 125 tickets per day.
- Responded proactively and positively to rapid change.
- Skilled at working independently and collaboratively in a team environment
Sales Representative
Swimply
01.2021 - 10.2021
- Achieved daily sales goals, by retaining 1.7k of revenue per day.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Minimized process lags through strategic sourcing and customer expectation management.
Customer Service Lead
Farfetch
07.2017 - 12.2019
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
General Studies
Ashworth College
Norcross, GASkills
- Zendesk
- Salesforce
- Shopify
- Microsoft Office
- Detail Orientation
- Customer Relations
- Problem-Solving Strengths
- Sales Expertise
Timeline
CX Rep
Grailed ( Goat Group)
10.2021 - Current
Sales Representative
Swimply
01.2021 - 10.2021
Customer Service Lead
Farfetch
07.2017 - 12.2019
General Studies
Ashworth College
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