Corey Wise
Cincinnati
Summary
Dynamic and adaptable professional with extensive experience at Fidelity Investments, adept in relationship building and computer literacy. Excelled in enhancing customer experiences through effective communication and proactive problem-solving. Demonstrated success in teamwork and independent settings, significantly improving client satisfaction. Experienced Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic.
Overview
10
10
years of professional experience
Work History
Over the Road Truck Driver
Davis & Bryant Construction LLC
11.2024 - Current
- Operated long-haul trucks, ensuring timely and safe deliveries across multiple states.
- Managed vehicle inspections, maintaining compliance with safety regulations and minimizing downtime.
- Navigated diverse routes using GPS technology, optimizing fuel efficiency and delivery times.
- Communicated effectively with dispatch to coordinate load details and address logistical challenges.
- Trained new drivers on safe driving practices and company policies, enhancing team performance.
- Resolved customer inquiries regarding shipments, fostering positive relationships through effective communication.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
Valet Attendant
SP Plus Parking
06.2024 - Current
- Parked and retrieved vehicles efficiently while ensuring customer satisfaction.
- Managed high-volume traffic flow during peak hours, maintaining operational efficiency.
- Assisted in training new staff on company protocols and customer service standards.
- Monitored parking lot conditions, reporting maintenance issues promptly to management.
- Established positive guest relationships through consistent delivery of excellent customer service.
Customer Relationship Advocate
Fidelity Investments
07.2021 - 02.2024
- Served as first point of contact with clients using call interaction models to connect with clients and uncover their needs.
- Provided exceptional customer service to internal and external customers by promptly responding to inquiries, resolving complaints, and providing accurate information.
- Used Fidelity's systems to accurately process money movement and security transactions.
- Maintained accurate records of client interactions and transactions using CRM software.
- Adhered to established processes and procedures while handling sensitive customer information securely and confidentially.
- Collaborated with cross-functional teams to ensure successful resolution of escalated customer issues.
- Demonstrated ability to work independently as well as part of a team within a fast-paced environment.
- Assisted colleagues with troubleshooting technical issues related to the company's products or services.
Front End/Cashier Team Member
Whole Foods Market
06.2019 - 12.2020
- Provided excellent customer service by addressing needs of clients in a timely and effective manner.
- Checked out customer groceries efficiently and accurately.
- Upheld government regulations concerning sale of alcoholic beverages and taxation.
- Followed proper check, ATM, and credit procedures.
- Used proper tare procedures when ringing up scalable items.
- Followed all cash handling procedures - meeting regional cashier variance policy.
- Assisted with training of new team members.
- Arrived to work stations on time appropriately groomed, dressed, and ready.
- Performed daily opening and closing duties such as counting money in the drawer and reconciling receipts against sales totals.
Retail Sales Associate
Inmotion Entertainment
06.2018 - 02.2019
- Connected with customers, helping to create energy and excitement around electronic products.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Used POS system to process sales and refund transactions.
- Explained products and services to help customers make informed decisions.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
Resident Advisor
Berea College Student Life
08.2015 - 12.2017
- Worked in a team environment to oversee students living in residence hall.
- Managed the facility's daily operations.
- Served as first resource and example for students in making a smooth transition to campus life.
- Offered encouragement and resource suggestions to students seeking help and any information needed.
- Helped monitor security of building to ensure residents in building were safe.
- Documented and reported any building issues, rule infractions, and any other incidents.
Education
Bachelor of Arts (B.A.) - Sociology
Berea College
Berea, KentuckySkills
- Self-starter
- Effective Communication
- Active Listening
- Computer Literacy
- Telephone Etiquette
- Relationship Building
- Interpersonal Skills
- Adaptability
- Accident prevention strategies
- Stress management capacity
- Safe driving techniques
- Inclement weather driving
Timeline
Over the Road Truck Driver
Davis & Bryant Construction LLC
11.2024 - Current
Valet Attendant
SP Plus Parking
06.2024 - Current
Customer Relationship Advocate
Fidelity Investments
07.2021 - 02.2024
Front End/Cashier Team Member
Whole Foods Market
06.2019 - 12.2020
Retail Sales Associate
Inmotion Entertainment
06.2018 - 02.2019
Resident Advisor
Berea College Student Life
08.2015 - 12.2017
Bachelor of Arts (B.A.) - Sociology
Berea College