Talented professional considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
-Handled the quoting, planning, and execution of large MRO projects.
-Negotiated contracts with vendors, securing materials at competitive prices.
-Presented the ways in which APCO Supply can help grow MRO business within other Winsupply Local Companies via Webex meetings and Peer to Peer events.
-Consoled Local Company Presidents and sales personal on efficient sales techniques for selling MRO products in their local markets.
-Helped create, customize, and print marketing catalogs for Local Companies to hand out to prospective customers in their local markets.
-Quoted and sold specialty products to Winsupply Local Companies.
-Efficiently placed orders and located specialty parts and products for customers via phone, email, and text.
-Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
-Worked positively with our distribution team to make sure customer needs were taken care of in a timely manner.
-Fostered positive communication and collaboration with our outside sales team to help them more efficiently help our customers.
-Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
-Rearranged employees and their day to day duties to create a more efficient work space internally and for our customers.
-Improved customer satisfaction by ensuring timely and accurate deliveries of products.
-Upheld high standards of professionalism while representing the company during interactions with customers and vendors.
-Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
-Helped increase sales by communicating leads and customer issues with our outside sales team.
-Made sure all orders were accurately picked and staged for optimal customer satisfaction upon pick up.
-Organized the warehouse in a manner that promoted fast and efficient picking of customer orders.
-Managed receiving and putting away of products in a timely manner.
-Performed general housekeeping and cleaning tasks.
-Completed cycle counts and monthly inventory.
-Accurately and quickly helped walk in customers place orders and get the products they needed.
-Handled phone orders and specialty parts look ups.
-Assisted in maintaining a well-organized merchandise display for easy customer browsing.
-Built strong rapport with customers, fostering loyalty and repeat business.