Corey Wudtke
IT Support Technician
Lincoln,NE
Summary
Professional IT support specialist with proven capabilities in managing technical support and ensuring seamless operations for end users. Expertise in diagnosing and resolving hardware and software issues while maintaining high standards of customer service. Committed to effective teamwork, adaptability, and delivering reliable solutions.
Overview
25
25
years of professional experience
4
4
Certification
Work History
End User Support Technician
Verizon
01.2010 - Current
- Assessed the needs of end users to recommend appropriate hardware or software upgrades as necessary.
- Managed inventory of equipment, ensuring timely replacement or repair of malfunctioning devices as needed.
- Minimized recurring technical issues by identifying patterns in reported problems and proactively addressing underlying causes.
- Developed a strong rapport with end users through consistent communication and effective problem-solving skills.
- Collaborated with other IT professionals to address complex technical problems effectively.
- Created detailed documentation of common issues faced by end users to improve self-service resources.
- Provided comprehensive support for various operating systems, including Windows, macOS, and Linux.
Technical Support II
Verizon Wireless
01.2008 - 01.2010
- Facilitate advanced technical problem solving including phone and mobile broadband connection issues for customers
- Support new representatives in advanced troubleshooting issues through the data transition program
- Serve on the NRB Remedy team, by contacting customers with resolutions and providing any follow up services required
- Identify issues based on Remedy tickets and provide training and feedback to representatives
- Collaborate with Knowledge Base team to provide feedback and update resources
- Develop presentations and programs for representatives to address current challenges of the technical support queue
Technical Support
Verizon Wireless
01.2006 - 01.2008
- Assisted customers with trouble shooting of basic data issues
- Provide support to representatives on escalated calls
- Monitored the Network Repair Bureau Remedy system and closed tickets when required
Customer Service
Verizon Wireless
01.2005 - 01.2006
- Provided assistance with billing questions and issues
Computer Help Desk Technician
Concordia Technologies
01.2003 - 11.2024
- Supported users over the phone with advanced trouble shooting for computer issues
- Created and assigned tickets when on site support was required
- Developed guides for users based on upcoming system updates
- Processed and distributed reports to track any current issues
Courier /Transportation Dispatcher
JS Logistics
01.2004 - 01.2005
- Coordinated and executed pick up and drop off services for companies in the St
- Louis area
- Assisted with dispatch to other drivers through the company routing system
Director of Christian Education
Redeemer Lutheran Church
01.2000 - 01.2002
- Provided administrative services for educational ministries at the church
- Organized members and volunteers in a wide variety of different programs
Education
No Degree - Masters - Project Manament
Strayer University
Bachelor of Arts - Dir of Christian Education
Concordia Univ
River Forest, IL01.2000
Skills
- Customer service expert
- Project coordination
- Ticket management
- Technical issues analysis
- Technical troubleshooting
- Analytical thinking
- Network Support
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- Microsoft Certified, Desktop Support Technician - Microsoft.
- Cisco Certified Entry Network Technician - Cisco Systems.
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Increased number of resolved job tickets year over year.
- Collaborated with team to identify issues and provide solutions before users contacted support.
- Achieved best in area results by completing tickets with accuracy and efficiency.
- Created Knowledge Base articles to improve technician efficiencies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
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