Corey Orlando Baker
Professional Salesman | Computer Software Tech | Naturopathic Health
West Palm Beach,FL
Summary
Hardworking and Upbeat, very smooth, cool and funny South Florida professional salesman! Well versed in product placement and merchandising. Extensive experience in inventory management, shipment processing, computer technology, web security, customer service in person or over the phone and wireless smart devices.. with a personal focus on Allopathic Medicine and Clinical Nomenclature.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Premium Retail Field Representative
Premium Retail Services
West Palm Beach, United States
01.2017 - 03.2020
- Various scheduled and flexible service orders given monthly
- Traveled up to 50 miles per day to visit customer locations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Traveled to 6 local stores to assist with resolving problems and customer complaints.
- Promoted major retail affiliates to potential clients by describing benefits, demonstrating features and redirecting concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
1st Manager
Complete Tech Solutions
Lake Worth, United States
10.2017 - Current
- Complete Tech Solutions is a growing and ranking Tech Company started in Lake Worth, FL the goal of the company is bringing personal and home tech consolidation services to the public, an unheard demand in the South Florida area.
Wireless Sales Consultant
Best Buy Mobile
Palm Beach, FL
01.2016 - 12.2018
- Selling a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology
- Providing personalized service and exceptional expertise for customers.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Assisted and supported training of new sales associates.
- Tracked and recorded department inventory of products.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Activated both contract and pre-paid wireless phones for 70 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Monitored entrances and exits to promote store safety and minimize product loss.
Project Manager
AA Associates Staffing Agency
Royal Palm Beach, United States
01.2016 - 12.2017
- Attending and/or providing staffing support as necessary for different events, contracts or partnering companies
- Answering Phone calls, making phone calls, relaying important messages, setting appointments, conducting interviews etc
- Hired and trained new employees and set wages.
- Developed accurate cost estimates to help clients create projects within their budgets.
- Kept clients informed of every stage through written reports, meeting minutes, and other forms of communication
- Identified risks and implemented plans to lower them, resulting in a 50% decrease in work-related accidents and 20% reduction in insurance costs
- Reviewed plans, draws, contracts, and other documents to ensure accuracy, clarity, and quality.
- Set monthly goals, tracked progress, and reported to company owner.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
Bluetooth Technician
National Analysis Center
West Palm Beach, United States
05.2014 - 04.2015
- Testing Bluetooth profiles of different smart devices with next generation prototype tech
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- NDA for Major Automobile Manufacturers both US and Regional
- Private Facility Confidentiality Agreement Signed
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
Wireless Team Captain
MarketSource
Lake Park, United States
01.2013 - 12.2017
- Working more closely alongside MarketSource District Manager and hosting conference calls every morning
- Mostly all duties of Wireless Team Lead, including training of new hires.
- Contributed to the department's sales initiative, which enhanced the company's revenue by 60%
- Collaborated with Target South Florida District Team to plan, develop and implement seasonal and promotional events all year
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
- Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
Customer Support
Sam's Club
West Palm Beach, United States
05.2006 - 11.2011
- Accepted customer payments, and made change when necessary.
- Answered customers' questions on purchases, store policies, and store returns.
- Counted the cash in the register at the start and end of each shift.
- Encouraged customers to register for store rewards cards and promotions.
- Interacted in a pleasant and friendly way with store guests.
- Kept lines moving smoothly so that no more than 10 people were in line.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Associate
MetroPCS
West Palm Beach, United States
01.2005 - 12.2010
- Answered customer questions about smartphones, billing, accessories, and merchandise care.
- Accurately processed POS transactions, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate of Science - Computer Tech
ITT Technical Institute
Palm Beach 08.2011 - 05.2013
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL 08.2008 - 05.2011
High School Diploma -
Adult Education
Palm Beach, FL 05.2004 - 05.2005
Skills
Customer interaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
1st Manager
Complete Tech Solutions
10.2017 - Current
Premium Retail Field Representative
Premium Retail Services
01.2017 - 03.2020
Wireless Sales Consultant
Best Buy Mobile
01.2016 - 12.2018
Project Manager
AA Associates Staffing Agency
01.2016 - 12.2017
Bluetooth Technician
National Analysis Center
05.2014 - 04.2015
Wireless Team Captain
MarketSource
01.2013 - 12.2017
Associate of Science - Computer Tech
ITT Technical Institute
08.2011 - 05.2013
Associate of Arts - Business Administration
Palm Beach State College
08.2008 - 05.2011
Customer Support
Sam's Club
05.2006 - 11.2011
Sales Associate
MetroPCS
01.2005 - 12.2010
High School Diploma -
Adult Education
05.2004 - 05.2005
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