Corey Orlando Baker
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Versatile professional with 9+ years of comprehensive experience spanning customer service, technical support, sales, insurance operations, and healthcare resolutions in remote and on-site environments. Proven track record of providing high-quality customer service, technical support, and sales through inbound and outbound channels. Utilizes comprehensive product growth, sales, and marketing strategies to maximize customer satisfaction and retention. Adept at managing multiple projects simultaneously and maintaining a high level of professionalism. Proficient in all areas of membership, technical support, sales, and customer service through virtual and on-site channels. Ready to grow professionally with the needs of a forward, target-driven organization while maintaining exceptional service standards and exceeding all expectations.
Overview
19
19
years of professional experience
Work History
Insurance Representative & Lead Generator
Florida Blue
06.2021 - Current
- Provide comprehensive customer service for insurance policy inquiries, benefits explanations, and coverage verification while handling confidential information from home-based office.
- Process insurance verification and authorization requests, managing 30+ daily interactions with accuracy.
- Drive cross-promotion of company specialized services to maximize cross-selling through outbound calls.
- Utilize CRM to organize and document customer interactions, maintain follow-up schedules, and track progress.
- Handle 40+ inbound requests monthly to document insurance information in the company database.
- Maintain and update membership documents to ensure compliance with state, federal, and authorization requirements.
- Design membership marketing campaigns through social media and email to expand outreach.
- Provide virtual onboarding for new members to explain company procedures and policies.
- Provide virtual membership support for members and prospective members.
- Collaborate with business partners to achieve membership expansion goals and objectives.
Computer Technician / Technical Support Specialist
Microsoft
06.2021 - Current
- Provided technical support and troubleshooting for Microsoft products, including hardware, software, and network-related issues in a remote capacity.
- Diagnose and repair issues with existing hardware to ensure efficiency and minimize downtime.
- Design and implement new hardware configurations to improve system performance and enhance productivity.
- Collaborate with team members to develop training materials and provide support to new personnel.
- Utilize remote access software to troubleshoot hardware/software issues quickly and efficiently.
- Perform hardware and software installations, upgrades, and repairs as needed.
- Maintain documentation of all technical issues and repairs performed on systems.
Customer Service Associate
Arise
06.2019 - 12.2020
- Answered 20+ calls a day to assist purchasers, owners, and product suppliers with resolving daily job goals.
- Responded to customer inquiries and complaints, ensuring customer satisfaction and maintaining loyalty.
- Assisted customers with product inquiries to ensure brand recognition and retention.
Premium Retail Representative
Premium Retail Services Inc
01.2018 - 06.2019
- Managed 15+ daily inbound calls to assist customers with retail-related shopping experiences.
- Successfully resolved 80% of customer issues within 24 hours, ensuring customer satisfaction.
- Managed inventory of all flexible retail items, ensuring quality, availability, and replenishment.
Cordial Health Care / Medical & Weight Loss Specialist
Quick Weight Loss Center
10.2017 - 10.2018
- Provided daily support to members of staff, and 15+ friendly personalities, providing customized training.
- Conducted daily analysis of customer inquiries, following up within 24 hours, providing ongoing support.
- Maintained detailed records of customer interactions, ensuring data accuracy and completeness.
- Built strong relationships through ongoing staff training to ensure a high-quality customer experience.
Wolverine Sales Consultant
Maximus
05.2017 - 07.2018
- Provided daily support by advising customers on website plans, policies, and technical solutions.
- Provided ongoing troubleshooting training to new employees to ensure a smooth transition.
- Provided ongoing assistance to customers regarding website issues, ensuring long-term retention.
- Provided ongoing assistance to new and existing members with troubleshooting for the devices.
- Effectively processed payments and ensured compliance with all web procedures.
Manager
Complete Tech Solutions
01.2016 - 12.2016
- Managed day-to-day operations of a repair center specializing in computer and mobile device repair.
- Oversaw 40+ service representatives, ensuring high-quality customer service and efficient resolution.
- Provided ongoing training to new employees to ensure a smooth transition.
- Handled all troubleshooting, training, complaints, billing, and service, and accounting issues.
- Designed and implemented new training materials to enhance employee performance.
- Maintained strong customer and staff relationships through ongoing support and collaboration.
- Implemented new training and development programs to enhance employee skills and reduce absenteeism.
Cashier & Customer Support
Sam's Club
12.2015 - 11.2016
- Processed 40+ cash, check, and payments with accuracy in the fast-paced retail environment.
- Assisted customers with check-out, personally ensuring they received top-notch service.
- Answered inbound calls from customers, addressing any and all issues and resolving them daily.
Sales Associate
T-Mobile, Custom Wireless
09.2006 - 05.2007
- Managed daily store operations, handled 30+ personnel and provided troubleshooting support.
- Handled all billing procedures, providing ongoing assistance to ensure data accuracy.
- Advised all new personnel on procedures, ensuring training was thorough and comprehensive.
Education
Professional Computer Certificate -
Certified Health Consultant - undefined
Business Administration - undefined
12.2010
High School Diploma - undefined
05.2008
GPA: GPA 3.0
Adult Education Course - undefined
05.2006
Skills
Software & Systems: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), Windows OS, CRM Platforms, Adobe Creative Suite (Illustrator, Photoshop), CAD Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Representative & Lead Generator - Florida Blue
06.2021 - Current
Computer Technician / Technical Support Specialist - Microsoft
06.2021 - Current
Customer Service Associate - Arise
06.2019 - 12.2020
Premium Retail Representative - Premium Retail Services Inc
01.2018 - 06.2019
Cordial Health Care / Medical & Weight Loss Specialist - Quick Weight Loss Center
10.2017 - 10.2018
Wolverine Sales Consultant - Maximus
05.2017 - 07.2018
Manager - Complete Tech Solutions
01.2016 - 12.2016
Cashier & Customer Support - Sam's Club
12.2015 - 11.2016
Sales Associate - T-Mobile, Custom Wireless
09.2006 - 05.2007
- Certified Health Consultant,
Lake Worth, FL - Business Administration,
Palm Beach Gardens High School - High School Diploma,
Palm Beach FL - Adult Education Course,
- Professional Computer Certificate,
Languages
English
Native or Bilingual
CORE COMPETENCIES
- Customer Service Excellence & Client Relations
- Insurance Claims & Memberships & Authorizations
- Technical Support & Troubleshooting
- Remote & On-Site Support
- Sales & Customer Service Management
- Medical Records & Department Management
- Membership Marketing & Database Management
- Call Handling, Escalations & Closures
- HIPAA Compliance & Confidentiality
- Microsoft Office Suite & Windows OS
- Remote & On-Site Operations & Support
- Team & Project Management
- Cross-Selling & Up-Selling Strategies
- Time Management & Staff Training
- Training Materials & Membership Support
- Problem Solving & Root Cause Analysis
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