Boating, Camping, Family, Dogs, Horses
Corey J. Bulock
People, Operations, & Program Management Executive
Okemos,MI
Summary
I am passionate senior leader, developing people to be their best, solving complex organizational problems, and building relationships.
As a senior leader, I serve and support my team by eliminating roadblocks, providing tangible kind feedback, and creating goal driven development opportunities.
As a senior business professional, I assess processes, pursue efficiency gains, and strategically develop empowered organization. I thrive where I can lead utilizing a cross of my people leadership, operations/sales leadership, organizational skills, and relationship building to conquer business goals.
Overview
15
15
years of professional experience
Work History
Operations Command Center - Sr. Manager
Jackson Financial
Okemos, MI
04.2022 - Current
- Senior most Business Process Owner responsible for the daily execution of all Operations transactions (110k+ daily) customer service interactions (10k+ daily calls), and financial execution for the entire Operations division
- Led a team of 31 directly, operating 6AM-10PM overseeing the intraday execution and risk monitoring for Jackson’s Operations division in partnership with the sales/distribution arm of the organization
- Developed agile project/product delivery stream with 14 exempt level associates leading the execution of new initiative features in partnership with technical teams, communications strategy, and executive leadership
- Led teams to build performance management tools utilized for monitoring of 1500+ Operations associates, by over 40 managers and 20 senior managers, and Key Performance Indicator metrics
- Collaborated with executives in IT, Sales, Legal, Information Security, Corporate Development, and other major internal departments
- Responsible for the resource allocation of 40k+ resource hours (full time and flexible part time) and aligning business need to trained resources
- Developed robust training plans for the Operations division, delegating execution to direct/indirect reporting managers and individual contributors
Strategic Support Program - Sr. Manager
Jackson Financial
Okemos, MI
04.2019 - 04.2022
- Senior leader leading a 400+ associate organization. Directly responsible for the success and development of 6 managers, an Analyst, and indirectly responsible for 400 associates
- Oversight of associate management between Human Resources and department managers to ensure consistency and mitigate risk
- Consulted with business partners to identify their internal staffing needs and creating strategic plans to meet requested hours of support on a daily, weekly, and monthly basis
- Partnered with Talent Management and Operations Learning & Development to build leadership development content and programs for individual contributor and management roles
- Lead associates to develop tools and data visualizations that drive organizational efficiency gains
- Worked with Talent Acquisition to align monthly hiring targets with business needs and budget
- Consulted with leaders throughout the enterprise reduce risk during new process implementations
- Mentored associates within the department and throughout the enterprise to develop personally to accomplish their goals
Operations New Business - Manager
Jackson Financial
Okemos, MI
11.2017 - 04.2019
- Managing 16 Operations associates direct. Conducting frequent one-on-ones, team meetings, and actively monitoring associate performance to meet standards and developmental goals
- Directing day-to-day work of associates to ensure work is being completed within set Service Level Agreements for advisors and clients
- Answering questions and challenging associates to discuss the problem and propose a solution
- Improved processes, collaborated with other departments and leaders, and updated procedural documentation
- Analyzed skill health metrics, associate performance, and departmental goals to continually adapt and adjust
- Serving as a change management agent within the organization. Ensuring associates, peers, and leaders understand upcoming changes and adapting the process to feedback that is received when necessary
- Developing leaders through interactions with direct reports, other associates and peers who are influenced by decisions being made
Product Manager
LEIGHTRONIX
Mason, MI
02.2017 - 11.2017
- Managed Software Engineers and Operations production employees to execute, build and deliver custom products to clients.
- Set individual development goals, conducted frequent one-on-ones to ensure project objectives were being met and monitoring employee progression
- Built the foundation, strategy, and processes for a growing iOT division in the organization
- Built the business development goals, go-to-market plan, and sales objectives Managed division budget, and oversight of cost efficiencies
- Directed operations employees to manage and maintain inventory appropriately to ensure timely production for exceeding client expectations
- Determined long term product line life cycles and strategic planning Managed outside vendor relationships for division
- Consulted with clients from both small organizations to international fortune 500 organizations
HR/People Operations Manager, Total Rewards
Meritage Hospitality Inc.
Grand Rapids, MI
12.2014 - 02.2017
- Led 10 direct reports (positions: Payroll Supervisor, Payroll Specialist, Benefits Admin) conducted frequent one-on-one's, defined career development plans
- Identified leadership potential employee’s, worked directly with Area Director and District Manager level employees coaching them on their leadership, developing their leaders, increase deficiency in business processes, customer service, and people management
- Defined the strategy, roadmap, and feature definition for all Total Rewards programs, including the Benefits division, Compensation division, and Wellness division
- Consulted with COO and CFO to align the business operations and employee engagement
- Managed Talent Acquisition process; identifying candidates, interviewing candidates, and working with Hiring Manager through the offer process
- Actively influenced several Acquisitions of smaller organizations. Onboarded new organizations and employees, working with the Executives Suite to identify business goals and implement new process improvements
HR Project Manager
Grand Valley State University
Grand Rapids, MI
10.2012 - 11.2014
- Served as the project manager for the implementation, roll out, and success of new automation systems between multiple departments
- Designed, tested, and implemented new enterprise resource planning system
- Documented employee training information and trained new employees
- Automated employee processing reducing several thousand in departmental costs per month Responded to tax and payroll questions from employees at all level of the organization
Customer Service/Sales - Account Representative
LEIGHTRONIX, Inc.
Mason, MI
09.2008 - 10.2012
- Generated sales of server systems and services ranging from $10,000-$30,000per client
- Handled Customer Service calls and served as a backup for Technical Support Maintained record of leads and generated new opportunities
- Sold and implemented systems for organizations and community Government leaders
Education
Bachelor of Science - Accounting & Management Information Systems
Grand Valley State University
Grand Rapids, MISkills
Business Strategy
Go to Market Strategy
Sales
Human Resources Leadership (5 yr)
Senior Operations Leadership (7 yr)
Product Strategy Management (3 yr)
Customer Experience
Sales
Project Management
Executive/Senior Relationship Building
Empathetic Leadership
Kind Candor
Accomplishments
- Certified in Non-Profit Board Level Leadership
- Diversity & Inclusion Co-Chair
- Certified Organizational Mentor/Advocate
- Trained Emergency Medical Responder & Firefighter
- C++ Programming Experience
Interests
Timeline
Operations Command Center - Sr. Manager
Jackson Financial
04.2022 - Current
Strategic Support Program - Sr. Manager
Jackson Financial
04.2019 - 04.2022
Operations New Business - Manager
Jackson Financial
11.2017 - 04.2019
Product Manager
LEIGHTRONIX
02.2017 - 11.2017
HR/People Operations Manager, Total Rewards
Meritage Hospitality Inc.
12.2014 - 02.2017
HR Project Manager
Grand Valley State University
10.2012 - 11.2014
Customer Service/Sales - Account Representative
LEIGHTRONIX, Inc.
09.2008 - 10.2012
Bachelor of Science - Accounting & Management Information Systems
Grand Valley State University