Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, Healthcare Sales
Fusion CX
04.2022 - 01.2025
Hired as Healthcare Sales Support reporting to the VP, Healthcare sales to help Fusion CX build a Healthcare vertical which only contributed 5% of total revenue and helped grow to 15% of Fusion CX revenue as of January 2025
Promoted to Director, Healthcare Sales in Spring of 2024 reporting directly to the EVP, Global Healthcare
Focus on generating new business in the Payer, Provider, Pharmacy and Medical Devices segments of healthcare
Performed all duties as required in company CRM, helped Marketing build strategies and campaigns to generate interest in Fusion CX solutions
Worked in a team environment with pre-sales and solutions teams to build RFP responses, proposals and presentations to showcase Fusion CX capabilities to prospective client-partners
Successfully acted as client success manager during transition of new programs, prior to official handoff to dedicated CS manager
Client visits and presentations Contributed to the generation of $2M in ACV year over year
Negotiated contracting while drafting SOWs, MSA and Legal contracts
Presented and negotiated with prospective Director, VP and C-Suite level executives
Owner/Operator
General Property Repair
07.2020 - 05.2022
Own and Operate repair service business for Property Management Businesses, general contractors and private sector for property repair and maintenance
Cleaned and repaired properties between tenants as needed
Remodel rooms and homes as needed and within my specialty restrictions
Kitchen and bath remodels and updates
Update and upkeep homes to meet government and city inspection needs for low-income housing
Interior wall repair and painting (sheetrock repairs)
Trim work – Doors, baseboards, molding and other finishing needs
Vinyl and laminate plank flooring installations
Exterior unattached structure building or remodeling (decks, outpost buildings, etc.)
Lawn, landscape and minor tree trimming services for properties in need
Specialty Trade Labor
Ron’s Cabinets
12.2019 - 07.2020
Worked primarily in the commercial vertical of the business
Assist in the process of building custom commercial cabinetry
Including but not limited to spraying laminate, cutting, banding and cleaning parts, building and assembling cabinets including hardware and all special features
Work with multiple machines, including sliding saw, table saw, chop saw, bander, case clamp, spray booth, roller, dado saw, tub machine, metal cutting tools, multiple hand tools
Read, follow and build from blue prints and product cut lists
Occasionally work on sight to install cabinets into businesses and residential dwellings
Help load truck and deliver whenever needed
General Labor
North Central Tree Service
10.2018 - 12.2019
Worked directly with the owner – mostly handled groundwork and driving
Fluent at backing trailers, hooking up and strapping down equipment properly
Carry Medical card to drive commercial vehicles – comfortable with both automatic and manual transmissions
Occasionally I would run smaller saws to perform trimming jobs or smaller removal
Comfortable with minimal maintenance on vehicles or equipment
Operated equipment such as a Ditch Witch with grapple and bucket attachments, brush and log chipper, dump trailers and more
Landscape Laborer
Cutters Lawn Service
09.2019 - 11.2019
Assist landscaping foreman with a variety of Landscaping tasks
Helped with the creation and layout of landscaping projects (i.e
Building boulder rock walls, pavers, rock and mulch landscape)
Drive commercial vehicles to pick up material as well as bring machinery and supplies to job site
Ability to move and lift heavy products daily while standing, kneeling, squatting, etc
For long periods of time
Worked in a variety of weather and outside conditions
Communicate and work well with others of all ages and experience levels
Business Development
Gorilla Webtactics - Self Employed –1099
03.2018 - 05.2019
Helped Gorilla Webtactics an Online Marketing Company for Lawyers grow
Handled lead generation, Co-Founding activities – including company core values, mission and structure
Utilized both inbound and outbound sales strategies to develop potential client interest
Both inside sales and some outside travel activity – including cold calling, prospecting, industry networking events and follow up on web leads and other inbound prospects
Promoted business across the entire country – utilizing the tools of technology to generate interest
Set up meetings and Introduced Owner and Marketing strategist to many interested attorneys
Helped develop multiple lasting relationships and new clients for business owner, many of which are still clients today
Inside Sales Representative
VISION EASE
04.2016 - 03.2018
Territory Manager of Optical Wholesale and Retail locations on the east coast
Coordinate Marketing Materials and plans to promote VISION EASE along with account’s business
Working with accounts and company marketing team
Introduce new product/services to existing accounts, driving for full support of VISION EASE products
New account prospecting and business development
Work with the Internal Marketing Team to develop communication and materials for marketing automation
Sales Manager
Compliance Specialists, Inc. (CS Eye)
03.2015 - 01.2016
Manage incoming sales leads, nurturing, presenting solutions and closing deals for Optometry clinics ten of O.D.s and less
Deals ranging from $3000 per month to $15,000 one-time purchases
Assist in development of email marketing campaigns and materials
Attend tradeshows, presenting CS Eye Solutions in a booth environment
Manage partner relationships, developing email campaigns, advertising via partner channels and travel arrangements
Perform compliance reviews around HIPAA and medical billing practices in the optometry specialty
Team Developer
Array Services Group/CareCall, Inc.
01.2015 - 03.2015
Coached and developed call center agents on numerous programs and client systems, measuring call resolution metrics to client specifications and requirements
Direct responsibility of30 call center agents’ performance, attendance and quality on one dedicated client program
Managed any employee concerns as front level management in conjunction with our Human Resources and upper management teams
Worked together with Account Management team to exceed client expectation and program requirements
Associate Director of Sales – Technology
Array Services Group/CareCall, Inc.
02.2014 - 01.2015
Managed the entire new business sales process
From prospecting, nurturing through closing of new business
Handled contract and statement of work development
Presented CareCall’s contact center solutions via webinar, conference call, in-person presentations and in trade show environments
Worked with marketing and sale coordinator to develop event communications and on-site sales presentations
Traveled for prospective sales presentations and quarterly operational/sales meetings with current customers
Inside Business Development
Array Services Group/CareCall, Inc.
01.2011 - 02.2014
New business prospecting through cold calling, email marketing, mail marketing, lead nurturing and event participation
Worked in conjunction with the outside sales team coordinating conference calls and meetings with identified leads
Worked in team environment, sharing best practices, phone, email and prospecting techniques through call monitor sessions and monthly team meetings
Worked with company marketing department, coordinating pre and post conference/event communications, email marketing plans and sponsored events
Traveled with outside sales and operations teams to present our contact center solutions
Education
Dale Carnegie Course: Skills for Success
05.2011
AAS - Sales and Management
St. Cloud Technical College
St. Cloud, MN
05.2006
General Education Courses
University of Northern Iowa
Cedar Falls, IA
05.2004
Skills
Professional Sales - Prospecting - Networking - Report Building - Strong Communication Skills
Persistent - Self-Motivated - Team Player
Creative Thinker - Possibility Seeker - Fast Learner
Fluent with Technology and Sales Management tools (Salesforce, HubSpot, Microsoft, etc)