Corey Tafolla
Orangevale,CA
Summary
Customer Service Specialist with 16 years of experience in customer engagement, complaint resolution, and administrative support. Proven track record in delivering superior customer service as a Front-End Manager and Customer Service Representative. Skilled in communication, cash handling, and office management, seeking to leverage expertise in a Customer Service Specialist role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Receptionist and Administrative Assistant
FirstService Residential
Roseville, CA
07.2025 - Current
- Manage front desk operations, including answering phone inquiries and assisting homeowners at the counter.
- Ensure readiness for community events by coordinating setup and registering participants.
- Oversee cafe operations, maintaining adequate drink levels and supplies.
Fresh Food Merchandiser
Costco
Folsom, CA
03.2025 - 09.2025
- Managed inventory and merchandising of produce, dairy, fresh, and non-perishable food sections, ensuring optimal stock levels and presentation.
- Created and maintained accurate price tags and labels, contributing to clear and effective customer communication and sales efficiency.
- Assessed product freshness and coordinated the staging of unsaleable items for donation, supporting community initiatives and reducing waste.
Lead Administrative Assistant
The Management Trust
Folsom, CA
04.2018 - 12.2024
- Run copiers from Canon and Sharp producing prints and troubleshooting issues before contacting service repair company.
- Folded and inserted copies into envelopes using folding equipment, printed envelopes and applied postage, and troubleshooting the equipment before placing service request.
- Managed billing and invoicing processes for print jobs, ensuring seamless workflow and operational efficiency.
- Delivered high-quality customer service by answering and directing phone calls and addressing client inquiries effectively.
- Assisted managerial staff with administrative tasks, including creating supply orders and organizing filing systems.
Shift Manager
SSP America
Sacramento, CA
09.2017 - 04.2018
- Managed operations for a multi-unit food establishment, including a full-service restaurant, three smaller units, and a Peet's coffee, focusing on inventory tracking, cash management, and creating schedules to enhance efficiency.
- Trained new staff and maintained a high standard of service, resulting in improved customer satisfaction and streamlined processes for order management and food waste monitoring.
Front-End Manager
Grocery Outlet
09.2016 - 08.2017
- Managed front-end operations, ensuring compliance with company policies and maintaining high standards of customer service and employee performance.
- Addressed and resolved customer complaints, handled emergencies, and supported store personnel in daily operations.
Assistant Manager
FedEx Office
Roseville, CA
10.2013 - 09.2016
- Oversaw financial reporting and cash handling, ensuring the accuracy and timely completion of daily financial tasks.
- Trained and guided new team members, enhancing their skills to improve overall team performance and service quality.
- Directed daily operations, including inventory management and customer service, to consistently meet organizational standards and goals.
Seller / Owner
Tafolla's Accessories
Citrus Heights, CA
06.2008 - 08.2014
- Purchased and resold smart phone, iPod, and Tablet cases
- Purchased and resold iPods and iPhones with accessory bundles
Night Crew Clerk
Bel Air
Roseville, CA
08.2011 - 12.2013
- Restocked products, constructed product displays, and reordered inventory to ensure optimal availability and presentation.
- Supervised team operations, ensuring timely completion of daily tasks in the absence of management.
Education
No Degree - Business
Sierra College
Rocklin, CA12.2012
Diploma - undefined
Mesa Verde High School
Citrus Heights, CA05.2008
Skills
- Grocery store
- Cash Handling (4 Years)
- Conflict management
- Restaurant experience
- Customer service
- Leadership
- Google Drive
- Word
- Mobile devices
- Management
- Cash Management (4 Years)
- Organizational Skills
- Pivot tables
- Microsoft Outlook
- Staff supervision
- Materials handling
- Cooking
- Clerk
- Technical Support
- Administrative Experience
- Payroll (3 Years)
- Quick service & fast food restaurant
- Forklift
- Computer Networking
- Restaurant management
- Shift Management
- Payroll
- Adobe Acrobat
- Software Troubleshooting
- Prepress
- POS
- Communication skills
- Construction
- Heavy lifting
- Attention to detail
- Clerical Experience
- Android
- Supervising experience
- Construction Experience
- Time management
- English
- Coffee experience
- Store management
- Cash management
- Mechanical troubleshooting
- Google Sheets
- CLERK (4 Years)
- Microsoft Excel
- Relationship management
- Agile
- Food service
- Troubleshooting
- Math
- Customer Service
- Profit & Loss
- Sales
- Quality control
- Customer relationship management
- Adobe Photoshop
- Cash handling
- Software troubleshooting
- Recruiting
- Office Management
- Merchandising
- Computer operation
- Sales management
- Basic math
- Printing
- Training
- Microsoft Word
- Help Desk
- Production management
- Multitasking
- Cash Register
- Google Docs
Certification
- Food Safety Certification
- Driver's License
- Food Handler Certification
Languages
English - Expert
Timeline
Receptionist and Administrative Assistant
FirstService Residential
07.2025 - Current
Fresh Food Merchandiser
Costco
03.2025 - 09.2025
Lead Administrative Assistant
The Management Trust
04.2018 - 12.2024
Shift Manager
SSP America
09.2017 - 04.2018
Front-End Manager
Grocery Outlet
09.2016 - 08.2017
Assistant Manager
FedEx Office
10.2013 - 09.2016
Night Crew Clerk
Bel Air
08.2011 - 12.2013
Seller / Owner
Tafolla's Accessories
06.2008 - 08.2014
Diploma - undefined
Mesa Verde High School
No Degree - Business
Sierra College