COREY NICHOLAS HARRIS
Anna,TX
Summary
Operational Efficiency ~ Service Management ~ Information Technology ~ Analysis Results-driven and motivated information systems manager with a proven track record of success in achieving extraordinary results. Innovative business and technology professional with extensive auditing, project management, and programming experience within highly competitive markets. Strategist skilled in successfully navigating departments through periods of rapid change and accelerated growth. Collaborative communicator focused on building relationships and promoting synergy across functional lines to drive positive change, comprehensive business approaches, and enhanced corporate profitability.
Overview
12
12
years of professional experience
4
4
Certificates
Work History
SERVICENOW ENGINEER/SYSTEMS ADMINISTRATOR III
AMERICAN NATIONAL BANK OF TEXAS
Plano, TX
11.2021 - Current
- Work closely with upper management to create business requirements and complete implementation of ServiceNow into our organization
- Responsible for day-to-day management within the platform, which includes reviewing licensing, ensuring the Service Catalog is accurate and efficient for users to be able to file tickets with ease and minimum effort
- Reviews workflows to ensure compliance with SOC 1 and SOC 2 security audits
- Implements ServiceNow customizations including but not limited to UI actions, UI policies, client scripts, business rules, script includes, workflows, report setups, and data imports and exports
- Develops enhancements within Service Management, Incident Management, Change Management, Request Management, Service Catalog Management, and the Service Portal
- Create and update documentation of widgets, workflows, integrations, and processes within our instance.
REMOTE EVALUATOR - IT
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UT
04.2021 - Current
- Subject-matter expert and professional individual contributor within the Evaluation Department
- Applies subject matter expertise and experience utilizing a rubric created by program and assessment development faculty and applied consistently with WGU, Evaluation Department, and team policies and procedures
- Crafts personalized, robust feedback to support accurate scoring of student responses and in furtherance of student progress
- Cooperate within and between teams to meet the department’s commitment to students for a quick evaluation as defined by university leadership
- Contribute to the development of functional and organizational content, practices, and objectives to achieve goals in creative and effective ways
- Coach/mentor team members and assist colleagues.
ASSISTANT TECHNICAL ANALYST
DALLAS COUNTY SHERIFF
Dallas, TX
08.2017 - 02.2018
- Departmental liaison with internal staff, external agencies and vendors on the implementation, integration, operation, maintenance, and control of complex computer operating systems
- Coordinated training for applicable internal/external personnel and indirectly supervised employees in the utilization and processes associated with system applications (OMNIXX, NLETS, TLETS and CJIS certifications)
- Researched and tested new software or updated features
- Prepared reports and proposed solutions to improve program operations
- Performed requirement-gathering activities for the development of new system features and/or functions.
SERVICENOW ADMINISTRATOR & DEVELOPER/INSTITUTIONAL PERFORMANCE ANALYST
TARRANT COUNTY
Fort Worth, TX
11.2015 - 02.2018
- Saved the organization an estimated $4,000.00 annually and helped win a NACo Achievement Award for a custom-built work order application
- Established and followed governance to allow for cohesive development from multiple departments and teams
- Assisted IT Management with creating moderately complex comprehensive auditing and compliance reporting, KPIs and scorecards to drive process and performance improvement based on industry-accepted frameworks such as ITIL, CMMI, ISO 20000, ISO 27001, COBIT, etc
- Developed, advised, coached, and taught with respect to leading practices and improvement initiatives
- Developed internal procedures for system use and operation in accordance with ITD policies.
PROGRAMMER/DEVELOPER
SPORTS SOUTH, L.L.C
Shreveport, LA
01.2014 - 08.2017
- Saved the organization over $5,000.00 annually by creating an internal reports portal for the sales and accounting departments
- Collaborated with engineering, technical, and managerial teams to clarify program intent, identify improvements, and implement upgrades
- Designed custom software to make the sales team more effective and efficient
- System Administrator for reporting programs and CSS portal
- Provided IT educational support company-wide.
COMPUTER OPERATOR
CITY OF SHREVEPORT
Shreveport, LA
10.2012 - 12.2013
- Standardized document creation process, making operations more efficient
- Maintained mainframe computer system, ensuring proper function, confirming security measures kept out unauthorized uses, and safeguarding data
- Established and maintained city networks
- System administrator for reporting software used by all city departments.
BUYER
EL DORADO RESORT & CASINO
Shreveport, LA
11.2011 - 09.2012
- Collaborated with multiple departments, including maintenance, restaurants and catering, IT, and warehouse team to ensure best purchasing practices and pricing obtained to support operations and corporate financial goals
- Trained new staff and provided continuing education to employees, encouraging promotional growth of team members
- Slashed expenses by re-negotiating contracts with food and beverage suppliers
- Audited bids in cooperation with the Purchasing Manager to ensure compliance with procurement procedures.
AUDITOR
SAM’S TOWN CASINO & HOTEL
Shreveport, LA
11.2009 - 11.2011
- Conducted financial, compliance, information system, and operational audits resulting in improved controls and operating efficiencies
- Supervised comprehensive training process for new employees, and instructed current employees with additional and refresher training
- Developed departmental reorganization plan to increase operational efficiency and lower expenses
- Collaborated with Purchasing Manager to audit bids and ensure compliance with procurement procedures.
Education
Doctor of Business Administration - Project Management/Homeland Security
Specialization
WALDEN UNIVERSITY
Master of Information Systems Management - undefined
KELLER GRADUATE SCHOOL OF MANAGEMENT
Bachelor of Science - Business Administration
NORTHWESTERN STATE UNIVERSITY
Skills
Areas of Expertise includeundefined
Certification
Agile Project Management Fundamentals
Timeline
SERVICENOW ENGINEER/SYSTEMS ADMINISTRATOR III
AMERICAN NATIONAL BANK OF TEXAS
11.2021 - Current
REMOTE EVALUATOR - IT
WESTERN GOVERNORS UNIVERSITY
04.2021 - Current
ASSISTANT TECHNICAL ANALYST
DALLAS COUNTY SHERIFF
08.2017 - 02.2018
SERVICENOW ADMINISTRATOR & DEVELOPER/INSTITUTIONAL PERFORMANCE ANALYST
TARRANT COUNTY
11.2015 - 02.2018
PROGRAMMER/DEVELOPER
SPORTS SOUTH, L.L.C
01.2014 - 08.2017
COMPUTER OPERATOR
CITY OF SHREVEPORT
10.2012 - 12.2013
BUYER
EL DORADO RESORT & CASINO
11.2011 - 09.2012
AUDITOR
SAM’S TOWN CASINO & HOTEL
11.2009 - 11.2011
Doctor of Business Administration - Project Management/Homeland Security
Specialization
WALDEN UNIVERSITY
Master of Information Systems Management - undefined
KELLER GRADUATE SCHOOL OF MANAGEMENT
Bachelor of Science - Business Administration
NORTHWESTERN STATE UNIVERSITY
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