Corgan Erwin
Bartlett,TN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Receptionist
Walnut Grove Animal Clinic
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Ramp Agent
Federal Express
10.2022 - 11.2022
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Assisted fueling teams in monitoring fuel levels during refueling operations, ensuring accurate readings for each flight''s requirements.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Dangerous Goods Agent
Federal Express
06.2022 - 10.2022
- Increased safety awareness by conducting thorough inspections of dangerous goods shipments.
- Ensured compliance with international regulations through meticulous documentation and recordkeeping.
- Minimized risks associated with handling hazardous materials by implementing strict safety protocols.
- Improved shipping efficiency for dangerous goods by streamlining processes and procedures.
- Conducted regular audits to ensure compliance with federal, state, and local regulations on hazardous materials transportation.
- Reduced incident rates through continuous improvement initiatives focused on employee training and process optimization.
- Managed inventory control systems for hazardous materials storage facilities, ensuring accurate tracking and reporting of stock levels.
Material Handler
Federal Express
09.2017 - 06.2022
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Reduced order processing time with streamlined material handling procedures.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Assisted in reducing operating costs by identifying opportunities for process improvement and waste reduction.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Cashier
Sheridan's Frozen Custard
08.2017 - 09.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sale Associate
Image Boutique
06.2017 - 08.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Server
Robinwood Retirement Home
02.2016 - 06.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05.2017
Skills
- Clerical Support
- File Management
- Data Entry
- Scheduling
- Scheduling appointments
- Verbal and written communication
- Document Management
- Telephone skills
- Customer/Client relations
- Time Management
- Organization skills
- Information Protection
- Multi-line telephone operation
Timeline
Ramp Agent
Federal Express
10.2022 - 11.2022
Receptionist
Walnut Grove Animal Clinic
08.2022 - Current
Dangerous Goods Agent
Federal Express
06.2022 - 10.2022
Material Handler
Federal Express
09.2017 - 06.2022
Cashier
Sheridan's Frozen Custard
08.2017 - 09.2017
Sale Associate
Image Boutique
06.2017 - 08.2017
Server
Robinwood Retirement Home
02.2016 - 06.2017
High School Diploma -
Bartlett High School
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