Cori Ah Soon
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher
Grace Pacific Corporation
02.2019 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Dispatcher Office Assistant
Polynesian Hospitality
04.2010 - 07.2018
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Transportation Dispatcher
Polynesian Adventure Tours
10.2002 - 01.2010
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
Education
High School Diploma -
Roosevelt High School
Honolulu, HI06.1994
Skills
- Data Entry
- Service Coordination
- Dispatch Coordination
- Customer Relations
- Route Navigation
- Work Order Management
- Schedule Management
- Database Management
- Verifying Coverage
Certification
Certified Flagger
American Traffic Safety Services Association
Exp: March 2024
Timeline
Dispatcher
Grace Pacific Corporation
02.2019 - Current
Dispatcher Office Assistant
Polynesian Hospitality
04.2010 - 07.2018
Transportation Dispatcher
Polynesian Adventure Tours
10.2002 - 01.2010
High School Diploma -
Roosevelt High School
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