Cori-Ann Barrett
Las Vegas,NV
Summary
Personable Head Bartender with strong organizational and managerial skills. Mastery of drink recipes and drink-making techniques. Keen attention to detail and excellent multitasking abilities. True team player with warm disposition.
Overview
14
14
years of professional experience
1995
1995
years of post-secondary education
Work History
Head Bartender /Customer Service Sales Representative
Bourbon Street WITH Dotty’s LLC
Las Vegas, Nv
04.2025 - 07.2025
- Collaborated with kitchen staff to create cohesive food and drink pairings.
- Ensured cleanliness and organization of the bar area for efficient operations.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Managed bar operations, ensuring efficient service and customer satisfaction.
Operations Coordinator
Cirrus Aviation’s
Las Vegas, Nv
01.2025 - 03.2025
- Coordinated daily operations to ensure seamless workflow across departments.
- Managed communication between teams to facilitate project completion and collaboration.
- Developed and maintained filing systems for efficient document retrieval and management.
- Implemented process improvements to enhance operational efficiency and team performance.
- Analyzed operational data to identify trends and support decision-making processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Assessed upcoming projects to forecast projected resource requirements.
- Prepared budgets based on projected costs associated with operations.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Night Audit Clerk
Spark By Hilton
Las Vegas, nv
11.2024 - 02.2025
- Managed nightly financial audits and reconciled cash drawers.
- Processed guest check-ins and check-outs efficiently.
- Communicated with guests to resolve inquiries and provide assistance.
- Prepared daily reports detailing occupancy and revenue for management review.
- Maintained accurate records of all transactions and guest interactions during shifts.
- Provided excellent customer service to ensure guest satisfaction throughout their stay.
- Processed payments for guest accounts using a cash register, credit card machine, or point of sale system.
- Greeted guests and checked them in to their rooms.
- Updated records regarding room availability, reservations, cancellations, or special requests made by guests.
- Verified accuracy of invoices against billings received from vendors.
- Performed nightly audits of all hotel departments including front desk operations and housekeeping.
- Answered incoming calls from guests and provided assistance with inquiries or requests.
- Ensured that safety policies were followed at all times according to company standards.
- Processed checkouts for departing guests by verifying information on room folios prior to payment being taken.
- Recorded any discrepancies between actual revenues collected versus expected amounts.
- Handled complaints from guests in a professional manner while working towards an amicable solution.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Completed nightly updates to hotel rates and individual room charges.
Hotel Front Desk Agent (On Call )
The Luxor By MGM
Las Vegas, NV
10.2024 - 01.2025
- Welcomed guests and managed check-in and check-out processes.
- Provided information about hotel services and local attractions to guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed reservations using hotel management software efficiently.
- Processed payments and maintained accurate financial transactions at the front desk.
- Managed check-ins and check-outs in a timely manner.
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Handled customer complaints professionally and courteously.
- Answered phone calls promptly while maintaining a professional attitude.
- Verified identification documents of each guest before check-in.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture, and other entertainment.
- Assisted with various administrative tasks as needed.
- Processed payments for room charges, incidentals, taxes and other fees.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
CUSTOMER SERVICE AND SOLUTION
Southwest Airlines
Las Vegas, Nv
11.2021 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
ELITE AGENT
Hilton Grand Vacation Club
Las Vegas, NV
08.2018 - 11.2021
- Facilitated guest check-ins and check-outs at luxury vacation properties.
- Provided exceptional customer service to enhance guest experiences during stays.
- Collaborated with team members to ensure seamless operation of front desk activities.
- Managed reservations using property management systems for accurate booking details.
- Assisted guests with inquiries and resolved issues to maintain high satisfaction levels.
- Conducted tours of vacation properties for prospective clients and guests.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Responded to client inquiries and resolved issues promptly.
Customer Service Cashier
Aulani Disney resort And spa
Kapolei, Hawaii
07.2011 - 04.2018
- Processed customer transactions efficiently and accurately.
- Provided exceptional service to enhance guest experiences.
- Collaborated with team members to ensure smooth operations.
- Resolved customer complaints with professionalism and care.
- Educated guests on resort amenities and promotions effectively.
- Greeted customers and provided friendly store locations.
Education
Farrington High School
Honolulu, HISkills
- Customer service
- Operational efficiency
- Time management
- Conflict resolution
- Verbal communication
- Problem solving
- Suggestive selling
- POS system proficiency
- Sales and upselling techniques
- Strong communication skills
- Group reservations management
- Complex Problem-solving
Timeline
Head Bartender /Customer Service Sales Representative
Bourbon Street WITH Dotty’s LLC
04.2025 - 07.2025
Operations Coordinator
Cirrus Aviation’s
01.2025 - 03.2025
Night Audit Clerk
Spark By Hilton
11.2024 - 02.2025
Hotel Front Desk Agent (On Call )
The Luxor By MGM
10.2024 - 01.2025
CUSTOMER SERVICE AND SOLUTION
Southwest Airlines
11.2021 - 05.2024
ELITE AGENT
Hilton Grand Vacation Club
08.2018 - 11.2021
Customer Service Cashier
Aulani Disney resort And spa
07.2011 - 04.2018
Farrington High School