Cori Ashley
Olivet,Michigan
Summary
Dynamic Shipping and Receiving Clerk with proven expertise at BRP in invoice reconciliation and effective communication. Recognized for enhancing shipment accuracy and resolving discrepancies, ensuring timely deliveries. A self-motivated professional skilled in records management and adept at building strong relationships with team members and clients.
Overview
27
27
years of professional experience
Work History
Shipping and Receiving Clerk
BRP
02.2023 - Current
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Assembler
Marshall Excelsior
09.2019 - 02.2023
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Participated in projects requiring assembly of large and small components.
- Trained new assembly personnel on proper use of equipment.
Account Receivable/Sales Associate
Richards Appliance
09.2014 - 09.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
General Operator
Tenneco Automotive
09.2010 - 08.2014
- Kept accurate records of defective units or products.
- Provided on-the-job training to newly hired workers and team members.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
Lead Pharmacy Technician
Walmart
08.2005 - 05.2010
- Set up and modified patient profiles in Connexus to include current information such as medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Store Manager
Footlocker Inc
08.1998 - 12.2004
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Education
Associates - Accounting
Kellogg Community College
Battle Creek, MI05-1999
Skills
- Invoice reconciliation
- Merchandise staging
- Materials transportation
- Shipping and receiving
- Effective communication
- Records management
- Verbal and written communication
- Interpersonal skills
- Punctual and reliable
- Data entry
- Self-motivated and independent
Timeline
Shipping and Receiving Clerk
BRP
02.2023 - Current
Assembler
Marshall Excelsior
09.2019 - 02.2023
Account Receivable/Sales Associate
Richards Appliance
09.2014 - 09.2019
General Operator
Tenneco Automotive
09.2010 - 08.2014
Lead Pharmacy Technician
Walmart
08.2005 - 05.2010
Store Manager
Footlocker Inc
08.1998 - 12.2004
Associates - Accounting
Kellogg Community College
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