Cori Bradford
Los Angeles
Summary
Dynamic and dedicated Account Representative with over 10 years of experience in healthcare and customer service, demonstrating a strong commitment to patient satisfaction and operational excellence. Proven expertise in time management, conflict resolution, and effective communication fosters positive relationships with clients and colleagues. Results-oriented professional adept at navigating complex situations while maintaining a calm and patient demeanor. Passionate about leveraging extensive industry knowledge to enhance service delivery and support organizational goals.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Aya Healthcare
08.2025 - 10.2025
- Used EPIC to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Service Representative
CalOptima
01.2025 - 05.2025
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Administrative Receptionist
SPS GLOBAL
06.2024 - 09.2024
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Greeted and welcomed clients in a professional manner.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Created documents, spreadsheets, presentations, reports, and other materials as needed.
Patient Account Representative
Centene
08.2023 - 06.2024
- Escalate calls to the necessary departments or medical providers.
- Document all calls using multiple CRMs.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
BDC Specialist
LA Carguy
06.2022 - 07.2023
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Advised customers on warranties, service contracts, GAP coverage, extended service plans, and other aftermarket products.
Patient Account Representative
Randstad/Kaiser
12.2020 - 02.2021
- Provided customer service to patients regarding billing inquiries and account information.
- Created new patient files according to established procedures and protocols.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Maintained detailed notes on all patient interactions for future reference purposes.
Manager
Orange Leaf Yogurt Shop
05.2016 - 04.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Handled bank deposits three times weekly and store inventory bi-weekly
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Customer Support Specialist
VOLT
01.2014 - 04.2016
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Personal Trainer
GOLD’s Gym
03.2012 - 12.2013
- Supervised a team of 8 and raised gym sales by 20% one year
Education
Real Estate Agent - Real Estate
Kaplan University
Los Angeles, CA03-2023
Diploma -
Apollo High School
Glendale, AZPersonal Trainer/Nutritionist -
NASM
Calabasas, CASkills
- Multi-line telephone systems
- Scheduling appointments
- HIPAA compliance
- Electronic health records
- Eligibility determination
- EMR updating
- Medical coding
- Patient identity verification
- Insurance verification
- Health insurance knowledge
- Medical terminology
- Healthcare systems navigation
- Health Care Regulations
Timeline
Patient Service Representative
Aya Healthcare
08.2025 - 10.2025
Patient Service Representative
CalOptima
01.2025 - 05.2025
Administrative Receptionist
SPS GLOBAL
06.2024 - 09.2024
Patient Account Representative
Centene
08.2023 - 06.2024
BDC Specialist
LA Carguy
06.2022 - 07.2023
Patient Account Representative
Randstad/Kaiser
12.2020 - 02.2021
Manager
Orange Leaf Yogurt Shop
05.2016 - 04.2020
Customer Support Specialist
VOLT
01.2014 - 04.2016
Personal Trainer
GOLD’s Gym
03.2012 - 12.2013
Diploma -
Apollo High School
Personal Trainer/Nutritionist -
NASM
Real Estate Agent - Real Estate
Kaplan University