Summary
Overview
Work History
Education
Skills
Work Preference
Software
Work Availability
Timeline
Generic

Cori Castello

Crestwood,KY

Summary

With a proven track record at Bachman Auto Group, I excel in office administration and customer engagement, enhancing operational efficiency and client satisfaction. Skilled in tax preparation and database entry, my adept time management and verbal communication have consistently driven positive outcomes, achieving significant improvements in workplace productivity and customer service standards.

Overview

19
19
years of professional experience

Work History

Office Administrator/Service Advisor

Bachman Auto Group
05.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Keeping track of all repair and purchase orders.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.

Appointment Coordinator

Oxmoor Auto Group
07.2022 - 03.2024
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
  • Collaborated with team members to improve overall productivity and communication within the office.
  • Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Optimized resource allocation by coordinating appointments across various services and providers simultaneously.
  • Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
  • Contributed to an increase in repeat business through proactive communication efforts surrounding upcoming appointments or special promotions.
  • Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
  • Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties or assisting with event planning.
  • Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
  • Reduced no-show rates with consistent follow-up calls and email reminders to clients.
  • Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
  • Assisted with training new staff members on proper appointment coordination procedures and best practices.
  • Called and rescheduled appointments for clients.
  • Scheduled appointments for customers in person or over telephone.
  • Assessed customer needs and responded to customer emails and calls.
  • Maintained strict confidentiality when handling sensitive client information during the scheduling process.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
  • Participated in ongoing professional development opportunities to stay informed on industry trends and best practices for appointment coordination.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Dietary Aide

StoryPoint Senior Living
11.2021 - 07.2022
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.

Admin Assistant/Tax Preparer/Bookkeeper

Tax Force Inc
08.2015 - 09.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Prepared all forms of Tax Returns throughout the year.
  • Maintained books for multiple companies across the US.
  • Kept the monthly newsletter and website up to date with accurate information
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Server/Bartender/Trainer

Zeggz Amazing Eggs
09.2015 - 07.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server/Trainer/Bartender

Boombozz
02.2013 - 01.2014
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Server/Bartender/Trainer

Hooters
05.2005 - 07.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Education

Associate of Science - Accounting And Finance

Southern New Hampshire University
Hooksett, NH
05.2026

High School Diploma -

South Oldham High School
Crestwood, KY
05.2023

Skills

  • Time Management
  • Office Administration
  • Administrative Support
  • Database entry
  • Office Management
  • File Organization
  • Customer Engagement
  • Verbal Communication
  • Document Management
  • Bookkeeping
  • Telephone reception
  • Scheduling appointments
  • Scheduling
  • Inbound phone call handling
  • Tax Preparation
  • Scheduling and Coordinating
  • MS Office

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionPaid sick leaveCareer advancement

Software

Microsoft Office

CDK

Intuit

Quickbooks

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Administrator/Service Advisor

Bachman Auto Group
05.2024 - Current

Appointment Coordinator

Oxmoor Auto Group
07.2022 - 03.2024

Dietary Aide

StoryPoint Senior Living
11.2021 - 07.2022

Server/Bartender/Trainer

Zeggz Amazing Eggs
09.2015 - 07.2018

Admin Assistant/Tax Preparer/Bookkeeper

Tax Force Inc
08.2015 - 09.2019

Server/Trainer/Bartender

Boombozz
02.2013 - 01.2014

Server/Bartender/Trainer

Hooters
05.2005 - 07.2010

Associate of Science - Accounting And Finance

Southern New Hampshire University

High School Diploma -

South Oldham High School

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Cori Castello