Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cori Chapman

Ogden,UT

Summary

Proven track record in enhancing patient and customer satisfaction through meticulous cleaning, sanitizing, and customer service skills, honed at Ogden Regional Medical Center. Excelled in productivity and interpersonal communication, significantly improving environmental standards and team efficiency. Demonstrates exceptional reliability and empathy, contributing to positive outcomes and workplace culture.

Overview

29
29
years of professional experience

Work History

Environmental Services Associate

Ogden Regional Medical Center
02.2019 - Current
  • Increases patient satisfaction by providing prompt and courteous service while addressing their environmental needs.
  • Contributes to a positive workplace culture by maintaining professional behavior, respecting diversity, and collaborating effectively with team members.
  • Maintains a safe environment for patients, staff, and visitors with diligent attention to detail and proper use of equipment.
  • Collaborates with medical staff to ensure efficient completion of tasks and optimal patient care outcomes.
  • Continuously improves personal skills and knowledge in environmental services practices through training sessions, other learning opportunities.
  • Upheld high standards of cleanliness in patient rooms after discharges, preparing spaces for incoming patients promptly and efficiently.
  • Assure availability of necessary supplies by monitoring stock levels and replenishing as needed in a timely manner.
  • Reduce cross-contamination risks by adhering to strict infection control protocols during all cleaning procedures.
  • Supports prevention efforts through regular laundering of linens, towels, hospital gowns, scrubs and other related items.
  • Boost team efficiency through effective communication with colleagues regarding task assignments, progress updates, and potential issues encountered on the job.
  • Ensures compliance with regular requirements by maintaining accurate documentation of cleaning schedules and completed tasks.
  • Promotes a culture of safety by strictly following safety guidelines when handling chemicals or operating equipment.
  • Demonstrate flexibility by adjusting work schedules or assignments to accommodate the needs of the facility and its occupants.
  • Support departmental goals by assisting with additional projects or duties as assigned upon request.
  • Assist in emergency preparedness plans through participation in drills when necessary for the facility's safety measures implementation.
  • Enhance facility cleanliness by performing thorough cleaning and disinfecting tasks in assigned areas.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Wore necessary personal protective equipment to minimize risks from isolation rooms, hazardous materials, biohazards, and other harmful substances.
  • Clean and disinfect patient rooms, surgical and common areas to promote sanitary treatment and services environment.
  • Practice established infection control methods to reduce risks to patients, families, and medical staff.
  • Empty trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Utilize chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Remove garbage and medical waste from patient rooms to minimize risks to patients and medical personnel.
  • Use chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Comply with applicable standards during cleaning of specialty areas such as labs, surgical areas, labor and delivery rooms to maintain exceptional level of cleanliness.
  • Verified cleanliness and organization of storage areas and carts.
  • Document and reported necessary facility and building repairs observed.
  • Maintain cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Clean walls and ceilings with special reach tools following regular schedule.
  • Respond immediately to calls from personnel to clean up spills and wet floors.
  • Maintain optimal supply levels
  • Streamline waste disposal processes by segregating, collecting, and transporting waste materials according to established guidelines.
  • Move chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Clean and stock guest and patient rooms by replacing used towels and linens ,vacuuming floors, making beds, and restocking bathroom items.

Clerk /Cashier

Intermountain Health McKay-Dee Hospital
03.2001 - 12.2018
  • Serve hospital patients and guests with excellent costumer service.
  • Service includes and is not limited to assisting patients and guests with dietary restrictions meal selections and/or assisting individuals to the seating area who need additional assistance.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each task.
  • Reduced errors in data entry by carefully inputting information into cash register and detail
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Kept cafe' supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Greeted customers entering cafe' and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage
  • Helped customers complete purchases and locate items.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to cafe' success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with department policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Served on the committee to prepare and start patient room service.
  • Trained and certified food service members in the Healing Commitment Program.
  • Received Customer Service Excellence Program.

Receptionist

FHP/University Of Utah Health Network
01.1995 - 03.2001
  • Provided support in all areas of the center, to include, pharmacy, medical records,call center and front desk.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.


Education

Massage Therapy

Utah College of Massage Therapy Inc
Salt Lake City, UT
06.2001

High School Diploma -

Roy High School
Roy, UT
05.1989

Skills

  • Cleaning and sanitizing
  • Productivity and Time Management
  • Decision-Making
  • Communication and Interpersonal Skills
  • Safety Standards and Protocols
  • Customer Service
  • Patience and Empathy
  • Reliability and punctuality
  • POS system operations
  • Cash Register Operations
  • Customer Transactions
  • Training and mentoring
  • Money Handling
  • Customer Assistance
  • Conflict Resolution

Timeline

Environmental Services Associate

Ogden Regional Medical Center
02.2019 - Current

Clerk /Cashier

Intermountain Health McKay-Dee Hospital
03.2001 - 12.2018

Receptionist

FHP/University Of Utah Health Network
01.1995 - 03.2001

Massage Therapy

Utah College of Massage Therapy Inc

High School Diploma -

Roy High School

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