Cori Chase
Clinton Township
Summary
Organized Office Manager/Post Harvest Manager with noted experience in administrative management and inventory control in commercial cannabis. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
20
20
years of professional experience
Work History
Office Manager
41929 Irwin Dr. LLC
10.2022 - Current
- Maintained computer and physical filing systems.
- Managed cannabis inventory
- Took part in the interviewing process as well as on boarding
- Order fulfillment
- Booking transport
- All post harvest Metrc work, ensuring 100% accuracy
- Compliance testing
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Entering all accounts payable and receivable into Quick Books
- Booking and supervising trim crews
Insurance Customer Service Representative
State Farm
08.2020 - 09.2020
- Documented customer contact in CRM (Salesforce) to maintain record of customer interactions and elevate quality of service
- Performed data entry with CRM to record call notes, suggestions and questions
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Dropped off all deposits
Customer Service Specialist
Whitlam Group
11.2019 - 03.2020
- Entered customer data into ERP system and communicated service concerns with Production department
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments
- Handled day-to-day customer contact via phones, faxes and emails.
Customer Service Specialist
Henkel Corporation
06.2019 - 10.2019
- Offered customers first-rate customer service to maximize satisfaction and business success
- Verified accuracy of customer account information and updated when necessary
- Answered average of 100-200 emails per day, addressing customer inquiries, solving problems and providing product information
- Performed data entry with SAP to record call notes, suggestions and questions
Customer Service Representative
Fitz-Rite Products Inc.
11.2018 - 04.2019
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Reviewed order data on day to day basis to verify transactions and shipping dates
- General administrative duties (filing, data entry etc.)
- Participate in trade shows to promote product line throughout US
Customer Service And Logistics Specialist
Fitzpatrick Mfg. Co.
05.2004 - 10.2018
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
- Enforced the on-time shipment of products to create exceptional customer experiences
- Established long-term customer relationships through prompt and courteous service
- Developed working relationships with internal and external customers while assisting with account management duties
- Researched and brought in potential new freight options
- Familiar with accounts payable and receivable, as well as many other aspects of office management duties
- Daily correspondence with Inspection Department and Shipping & Receiving/Packaging regarding status of multiple jobs to ensure on time delivery
- Directly assisted owner of company with various projects
- Ensured that all outgoing shipping paperwork to various customers was correct and conformed to all company standards
- Sent daily advanced shipping notices to multiple customers
Education
GED - undefined
Lincoln High School
Warren, MI1996
Skills
Excellent written and oral communication
- Multitasking
- Planning and organization
- Goal-oriented
- Detail-oriented
- Microsoft Office proficient
- Excellent work ethic
- Customer service
- Supervise Employees/Trim Crew
- Manage Business Operations
- Stock Evaluation
- Ordering supplies
- Metrc proficient
- Stash Stock proficient
- Quick Books proficient
- Running trim machine
Timeline
Office Manager
41929 Irwin Dr. LLC
10.2022 - Current
Insurance Customer Service Representative
State Farm
08.2020 - 09.2020
Customer Service Specialist
Whitlam Group
11.2019 - 03.2020
Customer Service Specialist
Henkel Corporation
06.2019 - 10.2019
Customer Service Representative
Fitz-Rite Products Inc.
11.2018 - 04.2019
Customer Service And Logistics Specialist
Fitzpatrick Mfg. Co.
05.2004 - 10.2018
GED - undefined
Lincoln High School
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