Cori Goncalves
Summerville,SC
Summary
Well- organized professional backed by healthcare industry, accounts payable, leadership, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.
- Demonstrated ability to convey thoughts and express ideas effectively- verbal and written.
- Manage deadlines and mee quality standards with accuracy and consistent attention to detail.
- Effective problem solver, able to assess situations and identify solutions.
Overview
16
16
years of professional experience
Work History
Care Manager
Medrite Concierge
05.2026 - Current
- Coordinated patient care plans with physicians and clinical staff to ensure comprehensive support.
- Completed monthly patient assessments to support care planning.
- Developed comprehensive care plan to address patient needs and enhance health outcomes. to assist patients in reducing problems or barriers to achieve optimal level of health.
- Contacted assigned patients each month to provide ongoing support.
- Responded to patient calls and messages with timely support.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Arranged referrals for assistance and/or therapy to support patient needs.
- Drafted medical necessity letters for patients.
- Entered diagnosis and ICD codes in patient charts for accurate billing.
- Maintained patient medical records.
Account Expert
T-Mobile USA
North Charleston, South Carolina
10.2018 - 06.2025
- Resolved billing discrepancies, payment concerns, and account review requests, ensuring accurate and timely case handling.
- Addressed customer account inquiries through T-Mobile billing and care systems, facilitating service accuracy and customer satisfaction.
- Managed escalations for supervisors and peers, enhancing team collaboration and improving customer relations.
- Delivered product and service information for T-Mobile customers to support informed decisions.
Accounts Payable Specialist
Goodwill Industries of Lower SC
North Charleston, SC
06.2013 - 10.2017
- Processed over 50 invoices monthly to ensure timely payments for nonprofit finance operations.
- Prepared check runs and payment batches for disbursement.
- Reconciled vendor statements and resolved outstanding balances.
- Investigated and resolved discrepancies between purchase orders, receiving documents, and vendor invoices to maintain accurate financial records.
- Communicated with vendors regarding payment questions and discrepancies.
- Supported month-end closing and prepared AP reports for nonprofit leadership review.
- Prepared 1099 forms at the end of each fiscal year.
Accounting Clerk III
Bae Systems Inc.
North Charleston, SC
06.2012 - 04.2013
- Managed accounts payable invoice processing for BAE Systems defense operations.
- Reviewed support documents and resolved discrepancies in prelims and invoices, ensuring accuracy in paid-file records.
- Reconciled expense reports and routed invoices through SharePoint, facilitating timely government and customer payments.
Accounts Payable Clerk
Nason Medical Center
North Charleston, South Carolina
09.2010 - 06.2012
- Coordinated weekly check payment runs while maintaining organized scanned copies of paid invoices and checks for streamlined audit readiness.
- Executed invoice entry in QuickBooks for payments and patient reimbursements, ensuring accurate and timely accounting workflows.
- Processed cash deposits, transfers, and filing of paid documents to support daily financial operations.
- Engaged with patients to discuss outstanding balances and structured payment plans for financial hardship cases, enhancing patient satisfaction.
- Maintained HIPAA compliance to protect patient confidentiality.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
05-2026
Skills
- Patient assessment
- Care coordination
- Patient advocacy
- Medical billing
- ICD coding
- Claims processing
- Insurance verification
- Patient records
- Medical chart documentation
- HIPAA compliance
- Account reconciliation
- Organizational skills
- Teamwork and collaboration
- Relationship building
- Patient and family support
Timeline
Care Manager
Medrite Concierge
05.2026 - Current
Account Expert
T-Mobile USA
10.2018 - 06.2025
Accounts Payable Specialist
Goodwill Industries of Lower SC
06.2013 - 10.2017
Accounting Clerk III
Bae Systems Inc.
06.2012 - 04.2013
Accounts Payable Clerk
Nason Medical Center
09.2010 - 06.2012
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy