Motivated customer/ retail service specialist with over 10 years retail experience in a fast-paced, team-based environment. Customer service professional seeking a new role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Adept at working in diverse retail and customer service environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Cori Gordon
Mobile,Alabama
Summary
Overview
13
years of professional experience
Work History
Pace Analytical
Analyst
10 2023 - Current
Job overview
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Amazon
Driver, Warehouse Orders
06 2021 - 09 2023
Job overview
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Obtained signatures from customers upon delivery of goods.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Operated light trucks to deliver loads as far as 80 miles from home location.
Pet Supermarket Inc.
Assistant Store Manager
07 2020 - 06 2022
Job overview
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Greeted customers entering store and offered assistance with requirements.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Operated POS system to process payments and provide receipts.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Remained calm and composed in tense situations involving angry or upset customers.
- Bolstered sales through suggestive selling techniques.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Improved product knowledge among staff with regular training sessions, leading to better customer service.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Optimized supplier relations to ensure timely delivery of new stock.
- Boosted sales during promotional events by setting up attractive product displays.
- Increased customer engagement by organizing in-store events and promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
B&B Pet Stop
Sales Associate
08 2018 - 07 2020
Job overview
- Mitigated risks associated with contagious diseases through strict adherence to quarantine protocols when necessary or required.
- Assisted in the successful rehabilitation of injured or abused animals through close collaboration with veterinary professionals.
- Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
- Collaborated with veterinarians to provide timely medical attention for animals, ensuring optimal health outcomes.
- Maintained a clean and safe environment for animals by supervising thorough cleaning routines and facility maintenance tasks.
- Reduced animal stress levels by implementing environmental enrichment strategies and regular health checks.
- Contributed to the successful rehoming of animals by carefully matching them with suitable adopters, ensuring long-term compatibility and satisfaction for both the animals and their new families.
- Increased public awareness about wildlife conservation efforts via engaging educational programs at local schools and community events.
- Promoted responsible pet ownership through educational outreach initiatives such as seminars, workshops, and community presentations on proper animal care practices.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Educated visitors and staff on proper animal care and handling.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Hot Topic
Assistant Manager
10 2014 - 07 2018
Job overview
- Prepared merchandise for sales floor.
- Wrote, negotiated and finalized sales contracts.
- Promoted from Team Leader to Assistant Manager within 6 months.
- Interacted with customers as they entered the store to determine what their needs were.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Completed profit and loss performance reports.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Hobby Lobby
Stockman
09 2016 - 04 2018
Job overview
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Used item numbers to properly stock warehouse.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated RF scanners to track merchandise and verify contents of containers.
- Maintained compliance with industry regulations, upholding the highest standards of ethical conduct in all aspects of warehouse operations.
- Enhanced inventory management by implementing efficient stock control systems and procedures.
- Streamlined warehouse operations for improved efficiency and better organization of products.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
- Established clear lines of communication between departments, facilitating smoother operations and enhanced collaboration among teams.
Zumiez
Sales Associate
06.2015 - 10.2015
Job overview
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Entered data promptly and efficiently with a 100% accuracy rate.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
- Accurately logged all daily shipping and receiving orders.
Boost Mobile
Store Manager
06.2014 - 11.2014
Job overview
- Counted cash drawers and made bank deposits.
- Managed staff of 3 sales associates, 2 team leaders and 1 assistant manager.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
Hot Topic
Sales Associate
03.2014 - 11.2014
Job overview
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Suggested accessories and complementary purchases.
- Maintained adherence to all company protocols.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Updated computer inventory listings.
- Proposed innovative marketing ideas.
- Worked collaboratively in team environment.
- Followed latest market trends.
Game Stop
Game Advisor
10.2013 - 09.2014
Job overview
- Received and processed customer payments.
- Put out new stock and rotated existing products.
- Analyzed purchases for signs of fraud.
- Worked extra shifts during busy periods to maintain service.
- Increased customer loyalty and retention.
- Resolved service issues in timely manner.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
Stein Mart
Head Cashier
03 2013 - 08 2013
Job overview
- Encouraged development of new cashiers with positive reinforcement.
- Oversaw team of 10 cashiers and service staff.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Subway
Sandwich Artist
08.2012 - 04.2013
Job overview
- Assembled food orders while maintaining appropriate portion control.
- Prepared all food orders within a 2-3 minute time frame.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Routinely moved and stocked food products weighing up to 50 pounds.
Education
W.P. Davidson High School3900 Pleasant Valley Rd, Mobile, AL 36609
GED
2012
University Overview
Skills
- Fast learner
- Analytical thinker
- Credit card processing
- Local/state health laws knowledge
- Proficient in cash management
- MS Windows and office proficient
- Exceptional communication skills
Accomplishments
Accomplishments
- Supervised team of over 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Associate
Zumiez
06.2015 - 10.2015
Store Manager
Boost Mobile
06.2014 - 11.2014
Sales Associate
Hot Topic
03.2014 - 11.2014
Game Advisor
Game Stop
10.2013 - 09.2014
Sandwich Artist
Subway
08.2012 - 04.2013
Analyst
Pace Analytical
10 2023 - Current
Driver, Warehouse Orders
Amazon
06 2021 - 09 2023
Assistant Store Manager
Pet Supermarket Inc.
07 2020 - 06 2022
Sales Associate
B&B Pet Stop
08 2018 - 07 2020
Assistant Manager
Hot Topic
10 2014 - 07 2018
Stockman
Hobby Lobby
09 2016 - 04 2018
Head Cashier
Stein Mart
03 2013 - 08 2013
W.P. Davidson High School
GED
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- AL Driver's License
- OSHA Certified
Work Preference
Work Type
Part TimeGig WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programs401k matchPaid sick leaveLanguages
English
Native or Bilingual
Similar Profiles
Amanda LuizAmanda Luiz
Lab Technician Team Lead at Alpha Analytical/Pace AnalyticalLab Technician Team Lead at Alpha Analytical/Pace Analytical
Brianna AlexanderBrianna Alexander
Wet Chemistry Supervisor/Scientist 2 at Pace Analytical Services -PACEWet Chemistry Supervisor/Scientist 2 at Pace Analytical Services -PACE
Rebecca MorrisRebecca Morris
Scientist 1 at Pace AnalyticalScientist 1 at Pace Analytical