Cori Hill
Simpsonville,SC
Summary
Dedicated training professional with history of meeting company goals utilizing consistent and organized practices. Eager to contribute to team success through hard work, attention to detail & organization. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
Work History
Trainer/ Manager/ Customer Service & Sales
Enterprise Rent A Car
Greenville, SC
09.2018 - 04.2022
- Recruited and developed employees
- Implemented staff training process improvement initiatives within department.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Held demonstrations and one-on-one coaching sessions on use of sales technique.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Teacher/Trainer/ Speaker
Second Baptist Church
Houston, TX
05.2011 - 09.2018
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable attendees to gain maximum benefit from lessons.
- Provided assistance to faculty and staff by teaching classes, conducting orientation programs and issuing transcripts.
- Located materials and online resources by demonstrating use of equipment and software.
- Spoke at conferences
Corporate Trainer/ Customer Service Rep Supervisor
American Airlines
Hartford, CT
08.2006 - 05.2011
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Coordinated quarterly meetings per by reserving conference rooms and sending electronic meeting invitations to participants.
- Developed highly-efficient customer service & sales team through ongoing coaching and professional development opportunities.
- Problem solving
Elementary School Teacher
Braeburn Elementary
Houston , TX
08.1980 - 05.2006
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Included multicultural awareness in class discussions to meet state standards.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Provided warm, supportive environment for developing academic, social and emotional growth.
- Coached, mentored and evaluated student teachers for progress against program objectives.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Coached students on physical and emotional safety as part of health curriculum.
- Established open communication and positive relationships with students, parents, peers and administrative staff.
- Met with parents to review Individualized Education Plans for at-risk students.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Pursued professional development during summer months to maintain certification and extend skills.
Education
Bachelor of Science - Elementary Education
Baptist Bible College And Graduate School of Theology
Springfield, MO05.1980
Skills
- Inter-department collaboration
- Personnel training and development
- Budgeting and reporting
- Schedule Management
- Microsoft Outlook, Word and Excel
- Effective workflow management
- Customer-focused
- Customer Relations
- Sales expertise
- Staff Management
Timeline
Trainer/ Manager/ Customer Service & Sales
Enterprise Rent A Car
09.2018 - 04.2022
Teacher/Trainer/ Speaker
Second Baptist Church
05.2011 - 09.2018
Corporate Trainer/ Customer Service Rep Supervisor
American Airlines
08.2006 - 05.2011
Elementary School Teacher
Braeburn Elementary
08.1980 - 05.2006
Bachelor of Science - Elementary Education
Baptist Bible College And Graduate School of Theology
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