Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UAB Medicine
Birmingham, AL
04.2023 - Current
Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Answered patient call signals and signal lights to determine patients' needs.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Turned and repositioned bedridden patients to prevent bedsores.
Planned and served meals and snacks to patients according to prescribed diets.
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Supplied, collected and emptied patient bedpans on frequent basis.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Event Facilitator
Andretti Indoor Karting & Games
Buford, GA
10.2021 - 03.2023
Monitored progress throughout the planning process of each event.
Organized event facility, food and beverage selections and audio-visual arrangements.
Served as a point of contact between clients and internal teams during events.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Assisted with set up prior to start time of an event.
Managed registration processes including collecting payments and distributing tickets and badges.
Collaborated with other departments within the organization to coordinate activities related to events.
Maintained records of attendance at events and produced reports on outcomes.
Guest Services Shift Leader
Topgolf Buford
Buford, GA
04.2021 - 10.2021
Developed and implemented procedures for handling guest services issues in a timely manner.
Maintained a high level of customer service at all times by responding promptly to inquiries and resolving customer complaints.
Identified potential safety hazards around the premises and took necessary steps for addressing them effectively.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Team Leader
Chick-fil-A
Dacula, GA
05.2020 - 04.2021
Displayed enthusiasm and knowledge about restaurant's menu and products.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Assisted with stocking supplies such as napkins and silverware for dining areas.
Communicated effectively with kitchen staff regarding order status updates.
Responded to customer inquiries about menu items or services offered by the restaurant.
Server Shift Leader
The Golden Rooster
Birmingham, AL
08.2018 - 07.2019
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Youth Camp Counselor
Dawson Family of Faith
Homewood, AL
06.2018 - 06.2019
Provided guidance and support to campers during recreational activities.
Ensured that all rules were followed by participants during the entire camping experience.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Monitored activities matched to individual and group abilities to keep campers safe.