Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cori Killian

Las Vegas

Summary

Healthcare professional skilled in managing patient access and administrative tasks. Proven ability to streamline patient registration and enhance overall patient experience. Collaborative team player committed to achieving results and adapting to changing needs. Expertise in patient scheduling, insurance verification, and communication.

Overview

10
10
years of professional experience

Work History

Patient Access Coordinator

Pure Infusion Suites
08.2023 - Current
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, and general inquiries professionally.
  • Enhanced communication between departments by regularly updating patient information and coordinating schedules.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Merchandising Service Coordinator

Ulta Salon and Cosmetics
04.2018 - 08.2023
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Assessed customer needs and developed solutions to meet needs.
  • Managed 20 personnel working in marketing and sales capacities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Associate

Bed Bath and Beyond
03.2015 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.

Education

No Degree - Medical Assistant

Texas A&M University
College Station, TX
06-2022

Skills

  • HIPAA compliance
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Customer service
  • Multitasking and organization
  • Team leadership
  • Patient education
  • Relationship building
  • Quality assurance
  • Teamwork and collaboration
  • Time management
  • Punctual and hardworking

Timeline

Patient Access Coordinator

Pure Infusion Suites
08.2023 - Current

Merchandising Service Coordinator

Ulta Salon and Cosmetics
04.2018 - 08.2023

Sales Associate

Bed Bath and Beyond
03.2015 - 10.2017

No Degree - Medical Assistant

Texas A&M University

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