Cori Roberts
Waipahu,HI
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Pacific Endoscopy Center
Pearl City, HI
05.2022 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Patient Service Representative
Hawaii Pacific Health
Mililani Town, HI
11.2018 - 04.2022
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ran credit card batches and balanced deposits on daily basis.
Customer Service Representative
United Airlines & Hawaiian Airlines
Honolulu, HI
07.2015 - 10.2018
- assist with arrival & departure of an international flight
- checked in passengers and ensured that they had all necessary documents to clear customs at their final destination
- rebooked passengers for any flight delays or cancellations
Medical Assistant
Kapolei Pediatrics
Kapolei, HI
05.2007 - 06.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Pediatric Primary Care
Honolulu, HI
01.2004 - 05.2007
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
High School Diploma -
Pearl City High School
Pearl City, HIMed Assist School of Hawaii
Honolulu, HISkills
- Front Desk Operations
- Appointment Management
- Patient Registration
- Attention to detail
- Communication skills
- Time management
- Multitasking
- Customer service
Timeline
Medical Receptionist
Pacific Endoscopy Center
05.2022 - Current
Patient Service Representative
Hawaii Pacific Health
11.2018 - 04.2022
Customer Service Representative
United Airlines & Hawaiian Airlines
07.2015 - 10.2018
Medical Assistant
Kapolei Pediatrics
05.2007 - 06.2010
Medical Assistant
Pediatric Primary Care
01.2004 - 05.2007
High School Diploma -
Pearl City High School
Med Assist School of Hawaii
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