Managed printhead PDP checkpoints for IHPS and SPS products including T2Puffer, Polaris, Dash, Puffer, MICR, Senjed.
Led team on issue resolution/ escalations using ATR processes including: Pen drooling, fixer precipitation, clogged filters, Incorrect OE settings, cracked die escalation, Kogation team support and supply allocation.
Lead Product Engineer for content and layout of Falcon acumen.
Participated in several customer events: HP Experience, Grande Customer trials, SMART Printing Focus Groups, Walmart RIO Install
Hardware Engineer
HEWLETT PACKARD, Hewlett Packard
08.1998 - 08.2001
Influenced electrical, hardware, firmware and usability designs as the primary communication liaison with OEM LaserJet partner, Canon.
Beta Program Lead focused on prioritizing and fixing Hardware, Firmware and Servicing issues found during International LaserJet 9000 beta program.
Managed the system testing for the LJ9000 and peripheral devices; test to failure, identify root cause, document and communicate issues to OEM and verify fixes; increase product reliability and TCE (Total Customer Experience), reducing overall AFR (Annualized Failure Rates).
Responsible for testing, evaluating and approving the PQ (print quality) performance at program checkpoints.
Successfully transferred LJ9000 responsibilities to Manufacturing counterpart at MR; all outstanding issues resolved, learnings documented and communicated prior to buy-off.
Designed the LJ9000 formatter tray using CAD, Solid Designer, Sheetmetal design and EMC (Electro Magnetic Compatibility) Interference Design.
IJBU Manufacturing Intern (SIE)
HEWLETT PACKARD, Hewlett Packard
06.1996 - 09.1997
Evaluate Beta Ink Jet computer simulation program to isolate image quality issues; identified correlation between line width variations and image quality
Testing Lead for PQ correlation to media, environment and inkjet printer (Goldrush)
Education
Bachelor of Science - Mechanical Engineering
Cal Poly
San Luis Obispo, CA
06.1998
Certification
EIT Certified: License # XE103781 PMI #1435034
Patents: #6647215 Shipping Insert Detection; #6574443 Value Based Image Quality; #6565080 Imaging Media Loading Guide
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD