Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CoriAnn Barquis-Hoch

Ewa Beach

Summary

Dynamic and dependable Office Manager with a proven ability to collaborate effectively with diverse teams. Eager to embrace new professional and personal challenges that foster growth and innovation. A proactive self-starter with a positive attitude, committed to continuous learning and improvement. Extensive experience as a Customer Service Representative and nine years as an Operational Support Technician have honed the skills necessary to successfully tackle projects, ensuring high levels of customer satisfaction and contributing to overall company success.

Overview

29
29
years of professional experience

Work History

Operational Support Technician

Department of Justice
04.2016 - Current
  • As an Operational Support Technician, I have spent six years assigned to a criminal squad where I assist with organizing, maintaining, and filing case paperwork. My duties also include working with different computer programs to upload various types of paperwork or forms to case files. As well as maintain my squad members timecards and verify their times, leave requests and CTOF is accurate. As an Operational Support Technician I am able to participate in other opportunities such as Coordinate Task Force Officers, Critical Incident Operations Specialist, and Alternate ELSUR Technician.
  • Working with Task Force Officers I provide coordination and administrative support services for them; assist with onboarding, obtaining credentials/access and standard operating procedures. I have manipulated various databases to produce finalized reports to present to various levels of management. As well as maintained detailed records of each member and their current status with the Task Force.
  • Working as the division Critical Incident Operational Support Technician I am responsible for setting up and organizing a command post to assist with various situations. As a CIOS I am required to exchange information or provide guidance to a diverse audience in high stress environments.
  • Being an Alternate ELSUR technician I am able to perform duties in support of operations and functions of the office by comprehensive understanding of specialized equipment, police and the proper procedure to preserving the electronic evidence.
  • All of these duties have given me the ability to Coordinate meetings or trainings events by following the established guidelines. While strengthening my ability to collaborated with external law enforcement agencies to exchange information.

Package Center Supervisor

United Parcel Service
05.2006 - 03.2016
  • As a part time package center supervisor, I was responsible for the safety and proper work habits of over 30 drivers, who cover a wide portion of Oahu. Data entry for various daily tasks such as creating and assigning on demand air pickups for customers. Communicate and maintain good information exchanges between customers and drivers. Constant phone calls requesting different types of information. Researching multiple types of information using over 3 different programs. Assist with the Customer Counter daily functions, from running the registers to accepting and inspection packages. Monitor and input exceptions on multiple packages for various reasons. Main responsibility is customer service and office management.

Sales Associate

K-Mart
07.1996 - 03.1999
  • Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check, and credit card transactions. Recommended merchandise based on customer needs.

Education

Arts -

Leeward Community College
Pearl City, Hawaii
01.2006

Skills

  • Proficient multi-tasker
  • Oversight of remote teams for client satisfaction
  • Influential team coordination
  • Records management proficiency
  • Improving program efficiency through project initiatives
  • Coaching colleagues on essential tasks
  • Direction on workplace practices

Accomplishments

  • Achieved Employee of the Quarter for assisting with ELSUR and making sure all tasks for ELSUR are completed without supervision even when the primary ELSUR technician is out of the office.
  • Achieved office recognition for assisting with Annual Inventory with accuracy and efficiency.
  • Supervised team of 5-30 staff members.
  • Used Microsoft Excel to develop Task Force Officer tracking spreadsheets.
  • Achieved multiple Time Off Awards through effectively helping others with various projects outside of my normal job duties.

Timeline

Operational Support Technician

Department of Justice
04.2016 - Current

Package Center Supervisor

United Parcel Service
05.2006 - 03.2016

Sales Associate

K-Mart
07.1996 - 03.1999

Arts -

Leeward Community College

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