CoriAnn Battista
Buford,GA
Summary
Sr Operation Administrator and Office Manager offering over 20 years of experience. Adept inner office management and organizational skills. Proven history of streamlining operational effectiveness. Excellent interpersonal communication and speaking skills with proficiency in Office 365.
Overview
24
24
years of professional experience
Work History
Sr. Operations Admin.
FedEx Ground
06.2022 - Current
- Provide support to both senior and assistant facility managers with various regular and ad hoc reports for review and determination
- Collaborate with all departments to obtain data for daily, monthly, and yearly reports
- Meet hard deadlines
- Office 365 suite as well as SAP Business Objects are used to locate data and generate reports
- Frontline customer service to receive, solve and/or escalate customer inquiries and issues
- Audit the internal communication telephone system, printers, copiers, computers and initiated resolution to problem areas
- Director of employee engagement and appreciation
- Scribe for weekly scheduled QDM call
- Utilize Paradox software to assist in hiring procedures
- Manage and maintain personnel data integrity in HR systems, ERMA and Workday
- Effectively communicate package status updates through the CEBS software to ensure the customer service team has the most recent information for clientele
- Perform time sensitive daily duties in the driver check in and dispatch office.
- Planned and organized employee appreciation and holiday events to encourage and promote employee morale.
- Fostered a collaborative work atmosphere by promoting open communication channels among team members across various functions in the organization.
Office Manager & Customer Service Manager
Akers Building Systems, Inc.
06.2020 - 04.2022
- Oversaw daily operations of 15 employees spanning over multiple teams including sales, customer service and leadership
- Direct leader of two senior customer service professionals
- Provided sales support functions including ongoing review of customer and vendor contracts
- Drove positive customer experience through creating effective post order acceptance process
- Cross functional responsibility in a private label boutique brokerage firm in the metal building industry
- Gatekeeper to President and General Manager
- Guided the management team in annual service contract negotiations for shared office equipment and IT services
- Managed and maintained proprietary software databases
- Reconciled accounts with outside vendors for accuracy prior to payment submission
- Responsible for submission to President for final authorization
- Managed distribution of appropriate sales tax forms to all outside vendor network
- Executed team members on/offboarding activities
- Analyzed workers compensation documents annually for independent service providers
- Located then qualified independent metal building crews across multiple geographical areas in the United States
- Conducted post-sale quality assurance
- Daily use of Office 365, proprietary order management software and legacy software, Lotus 1-2-3.
Inside Sales
Rosti Technical Plastics
02.2001 - 02.2002
- Responsible for 95% of national sales
- Customer management from quotations, sending marketing materials, order processing to final delivery of goods
- Represented company at Trade Shows, marketing to prospective customers.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Administrator/Customer Service Manager
Nicholas Financial Inc.
10.1999 - 02.2001
- Analyzed credit bureaus and credit applications for creditworthiness
- Audited retail contracts for regulatory compliance
- Led a team of two employees in customer service roles responsible for processing payments, titles, payoffs of loans, and assisting customers to update their account information, problems or questions regarding their post-secondary automotive loan
- Assisted collection team with light collection calls
- Daily use of internal green screen software.
Education
Associates Degree - Agricultural Business and Ranch Management
Western Dakota Technical Institute
Rapid City, SD01.1996
Business Administration and Management, General -
Black Hills State University
Spearfish, SD01.1994
Skills
- Vendor Management
- Compliance
- Contract Management
- Leadership
- Business Analyst
- Title Management
Timeline
Sr. Operations Admin.
FedEx Ground
06.2022 - Current
Office Manager & Customer Service Manager
Akers Building Systems, Inc.
06.2020 - 04.2022
Inside Sales
Rosti Technical Plastics
02.2001 - 02.2002
Administrator/Customer Service Manager
Nicholas Financial Inc.
10.1999 - 02.2001
Associates Degree - Agricultural Business and Ranch Management
Western Dakota Technical Institute
Business Administration and Management, General -
Black Hills State University
Similar Profiles
Ebed MoralesEbed Morales
CDL Truck Driver at FedEx Ground/Ground Now Inc.CDL Truck Driver at FedEx Ground/Ground Now Inc.
RAYMOND JACOBSRAYMOND JACOBS
Truck Driver at Maverick Ground Transportation-FedEx GroundTruck Driver at Maverick Ground Transportation-FedEx Ground
Savion ThompsonSavion Thompson
Package Handler at FedEx, FedEx GroundPackage Handler at FedEx, FedEx Ground
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
Cody HarshCody Harsh
Used Car Foreman / Lean Coordinator at Hendrick Mall of Georgia MiniUsed Car Foreman / Lean Coordinator at Hendrick Mall of Georgia Mini