Anna Powell
Collection Specialist
Emeryville,CA
Summary
Experienced customer support representative with a proven track record of delivering top-notch customer service and effectively resolving intricate issues. Skilled in employment verification, collections, claims processing, and maintaining positive customer relationships, with a strong emphasis on problem-solving and clear communication. Acknowledged for outstanding performance and unwavering dedication to ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Employment Verification Specialist
Public Partnerships LLC/Tagmed Staffing
03.2025 - 05.2025
- Process and verify employment documentation for Personal Assistants (PAs), ensuring compliance with E-Verify, OMIG, OIG, and SAM databases.
- Review and validate I-9 forms, ensuring proper completion and accuracy of government-issued identification.
- Communicate with PAs via email and text to request updated or missing documentation.
- Perform data entry and maintain accurate records in Excel spreadsheets, processing a minimum of 250 cases per day.
- Utilize Microsoft Teams and Outlook for workflow coordination and team communication.
- Assist in the preparation and processing of offer letters and onboarding paperwork.
Account Solutions Representative
Credit Acceptance
10.2022 - 05.2024
- Handled an average of 100 calls per day assisting customers with their loans
- Worked with customers to get their loan status back to current
- Ensured the information we had for each customer was up to date
- Acted as a collections representative by making outbound calls to customers in a default status
- Awarded top performer award 2 consecutive months in a row for Customer Satisfaction
Claims Representative
GBS Enterprises
12.2019 - 09.2022
- Investigated denied claims
- Educated members on insurance plan provisions
- Established and maintain key contacts within insurance carriers and relevant resources
- Advocated for client coverage
- Went beyond initial inquiries by providing relevant information and assistance
- Handled over 100+ calls a day
Senior Customer Care Representative
Wollborg Michelson | Blue Shield
11.2018 - 09.2019
- Resolved incoming calls concerning members eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs
- Composed routine and non-routine correspondence to answer benefits/provider inquiries in writing
- Coordinated membership changes such as member's primary care physician
- Reviewed and analyzed member claims for accuracy as well as member education on how benefits are applied
- Provided prescription related benefit coverage
Education
High School Diploma -
Weber Institute of Applied Science And Technology
Stockton, CA06.2004
Skills
- Artiva
- Cisco Jabber
- Fair Debt Collection Practices Act
- Collections
- Problem Solving
- Customer support
- Data entry proficiency
- Records management
- Employment Verification & Compliance
- I-9 Form Review & E-Verify Processing
- Data Entry (250 cases/day)
- Microsoft Excel (Data Management & Tracking)
- Document Review & Validation
- Knowledge of OMIG, OIG, SAM Systems
Timeline
Employment Verification Specialist
Public Partnerships LLC/Tagmed Staffing
03.2025 - 05.2025
Account Solutions Representative
Credit Acceptance
10.2022 - 05.2024
Claims Representative
GBS Enterprises
12.2019 - 09.2022
Senior Customer Care Representative
Wollborg Michelson | Blue Shield
11.2018 - 09.2019
High School Diploma -
Weber Institute of Applied Science And Technology