Corie McGrath
Regional Sales Manager
Tucson,AZ
Summary
Results driven sales and training leader with 20+ years of experience in regional management, business banking and skilled development. Proven ability to drive performance, implement, change management, strategies and ability to lead, high-performing teams. Adapt at improving sales outcome, enhancing customer experience and ensuring compliance with regulatory standards.
Overview
21
21
years of professional experience
Work History
Regional Sales Manager
PNC Bank
08.2021 - Current
- Covering the Tucson, S.Phoenix, New Mexico, El Paso and Lubbock areas
- Manage a team of fourteen bankers, plus one intern in the Tucson, South Phoenix, New Mexico, Texas Panhandle and El Paso areas
- Those bankers support a total of 60 branches
- Active on five pilots for new on-boarding program
- Helped to develop both the new Business Banker as well as the New Regional Sales Manager on-boarding
- Having a good, working knowledge of the customers that make up my entire book of business
- Meeting with 10-14 business customers with my business bankers on a weekly basis to provide support and coaching
- Working with customers in revenues 1-10MM, helping those customers manage their cash flow cycle by having deep, meaningful conversation about how money moves in their account
- Effective Communication- Working with multiple lines of business to have a collective business plans, to be successful holistically
- Managing Risk- Assessing and effectively managing the Tucson and South Phoenix book of business
- Customer Service/Experience Management- Execung strategies to ensure the customers have a positive experience
- Business Acumen- Knowledge and understanding of business concepts, tools, and processes
- In 2021 and 2022 awarded the Market All Star award
- 2024 Patriot Employer Award
Senior Global Training Manager, Chase Merchant Services
JPMorgan Chase and Company
04.2016 - Current
- Oversaw activities of training teams in the US, Canada, Philippines with directions to design and conduct training and development sessions to employees
- Managed new hire sales, on-boarding, and training for over 2400 agents in the US and Canada, evaluated and streamlined maintenance and compliance on an annual basis
- Performed quarterly business reviews and recommended improvement measures to the management team
- Managed Profit and Loss statement including suggestions for implementing effective cost saving solutions using Adobe, SeeMe, and Telepresence
- This resulted in a 64% savings in the last three years
- Designed and developed Leaders Guides for use throughout the organization
- Acted as the guest speaker and deliverer at the National Sales Summit, 2016-2019
- Successfully trained over 150 new hire agents in Salem, NH to support the line of business
- Successfully launched a new international site initiative and trained over 200 new hire agents in Cebu, Philippines
- Collaborated, coordinated and developed strong, professional relationships with business partners to support multiple lines of business
Executive Recruiter
The Judson Group
07.2020 - 02.2021
- Worked with 500MM- 10 Billion Banks to recruit and staff for sales, management and executive level employees
- Profiled and identified top talent in Arizona, Colorado, New Mexico, California, Utah and Houston
- Prepared both candidate and client for interviews and conversations- this was a 3-4 interview process
- Averaged 100-125 touch points per day
- Built and maintained relationships with Human Resource and hiring authorities to have repeat job orders
Senior Training Manager for Retail Branches and Business Banking
JPMorgan Chase and Company
05.2012 - 04.2016
- Managed a team of 20 trainers covering the US Chase footprint of 23 states to provide training for over 4000 tellers, managers, personal bankers, and business bankers each year
- Ensured that all training and staff development programs comply with organizational and regulatory standards
- Maintained timely communication in a fast paced, demanding environment with internal and external stakeholders to improve business relationships
- Performed quarterly business reviews and was able to save 28% cost over a four year period
Area Business Manager
JPMorgan Chase and Company
01.2008 - 05.2012
- Managed a team of 12 including eight business relationship managers, three customer services supports, and one treasury management person
- Oversaw the Tucson Loan Book of $75M and Deposit Portfolio of $225M
- Focused on customer sizes of 5M-20M in annual revenue
- Conducted quarterly business reviews, identified and implemented process improvement solutions
- Complete Profit and Loss Statement responsibilities including developing and implementing cost reduction strategy to increase profitability for the business line
Co-Owner Operator
BCBC LLC DBA Fat Taco
03.2005 - 12.2008
- Day to day functions of business development including advertising, bookkeeping, and scheduling marketing activities
- Developed and delivered training of operational policies and procedures for the business
- Planned and implemented strategies to grow business and streamline daily operations
Small Business Relationship Manager
JPMorgan Chase and Company
11.2003 - 01.2008
- Built and maintained business relationships in the Akron, Canton, and Cleveland markets
- Managed book 250 customers
Skills
Global Training and Management
Public Speaking
Strategic Planning & Analysis
Product knowledge expert
Change Management
Marketing Management
Learning Management System
Influence change
Development Sales Strategies
Project Management
Talent Assessments
Time Management
Conflict Resolution
Establish strong relationships
Customer Service
Awards
- Business Banking National Achiever, #2, 2005
- Business Banking National Achiever, #37, 2006
- Lake Havasu Ironman competitor, #2 in women's category, #17 overall, 2015
Timeline
Regional Sales Manager
PNC Bank
08.2021 - Current
Executive Recruiter
The Judson Group
07.2020 - 02.2021
Senior Global Training Manager, Chase Merchant Services
JPMorgan Chase and Company
04.2016 - Current
Senior Training Manager for Retail Branches and Business Banking
JPMorgan Chase and Company
05.2012 - 04.2016
Area Business Manager
JPMorgan Chase and Company
01.2008 - 05.2012
Co-Owner Operator
BCBC LLC DBA Fat Taco
03.2005 - 12.2008
Small Business Relationship Manager
JPMorgan Chase and Company
11.2003 - 01.2008