Greeted every guest with personable approach and provided knowledgeable service.
Organized, reviewed, and filed paperwork for secure recordkeeping.
Verified paperwork accuracy and checked for completion prior to processing.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
EVS Housekeeper
Sodexo USA
04.2020 - 08.2021
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Manager
Goodwill
09.2015 - 04.2020
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
I started out as a cashier with Goodwill and within 4 weeks I was promoted to a lead. Within my first 9 months I went from the cashier to the Assistant Manager. By 2018 I had made it to Manager of my own store. Not only have I worked In all 5 of our local Goodwills I helped open 3 of them. I have had to order trucks an inventory to running a crew of 30 plus. I have had to account for every penny spent and earned within my store. I have hired and fired employees. I stayed with Goodwill until 2020 and the reason I left was because they closed for a second round because of covid.
Assistant Manager
Burger King
01.2010 - 09.2015
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Waitress
Sagebrush Steakhouse
01.2003 - 03.2008
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Took Customer food orders.
Pleased food and delivered to customer tables.
Maintained good customer service throughout meals.
Waitress
Sagebrush Steakhouse
10.2000 - 11.2001
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Took customer orders.
Completed plating and delivered orders to tables.
Maintained good customer service throughout meals.
Cashier
Winn Dixie Supermarket
09.1996 - 10.1999
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager
SUBWAY Restaurants
12.1992 - 09.1995
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
We were the 2nd highest selling store in the state.
Carhop Server
Sonics Drive In
05.1992 - 12.1993
Answered guest questions and promoted special products.
Assisted customers in choosing menu items by providing food complementing information.
Memorized orders and maintained 95% accuracy in high-traffic times.
Balanced orders on trays weighing over 10 lbs and delivered them to cars.