Corie Resendes
North Providence
Summary
Reliable professional with strong customer service skills, known for resolving inquiries efficiently and enhancing satisfaction. Committed to maintaining high standards and achieving project goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Laborer
All States Materials Group
Sunderland, MA
06.2024 - Current
- Followed safety protocols to maintain compliance with industry standards on job sites.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Chip Seal, Paving, and more.
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
Cumberland, RI
02.2022 - 06.2024
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Processed orders efficiently, ensuring accurate product delivery and inventory management.
- Assisted in developing promotional materials to support sales initiatives and enhance visibility.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Customer Service Representative
E Money Advisor
Remote
03.2020 - 02.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed escalated issues, utilizing conflict resolution techniques to maintain client relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sanitation Technician
Brown University
Providence, RI
08.2016 - 03.2020
- Maintained sanitation standards by efficiently cleaning designated areas using appropriate tools and chemicals.
- Conducted routine maintenance checks on cleaning equipment to ensure optimal performance and reliability.
- Assisted veterinary technicians but preparing surgery equipment for labs.
Donor Service Specialist
Rhode Island Blood Center
Providence, RI
01.2014 - 08.2016
- Coordinated blood donation drives, ensuring seamless logistics and participant engagement.
- Managed interactions with donors and donation center personnel to achieve goals.
- Break down and set-up of several blood drive events.
Grocery Clerk
Stop & Shop
East Providence, RI
01.2011 - 01.2014
- Assisted customers with product inquiries and selections, enhancing shopping experience.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Promoted and led the Dairy department as the lead clerk.
Education
Associate of Science - Criminal Justice
Community College of Rhode Island
Lincoln, RI10-2019
High School Diploma -
East Providence High School
East Providence, RI06-2011
Skills
- Physical labor, site work
- Driving/transportation
- Customer service skills
- Job safety-minded
- Goal-oriented
- Critical thinking
Certification
- Osha 10 certified
- DOT physical certified
Languages
Portuguese
Professional Working
Timeline
Laborer
All States Materials Group
06.2024 - Current
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
02.2022 - 06.2024
Customer Service Representative
E Money Advisor
03.2020 - 02.2022
Sanitation Technician
Brown University
08.2016 - 03.2020
Donor Service Specialist
Rhode Island Blood Center
01.2014 - 08.2016
Grocery Clerk
Stop & Shop
01.2011 - 01.2014
Associate of Science - Criminal Justice
Community College of Rhode Island
High School Diploma -
East Providence High School