Corie Roney
McLeansville,NC
Summary
Experienced Optician with 24 years in the optical industry, 17+ years specializing in lab work, optical services. Demonstrated success in providing exceptional customer care, while enhancing office quality and efficiency through team leadership. Proficient in operating various optical equipment and software systems to ensure optimal service delivery. Optical professional equipped with hands-on experience in providing precise eye-wear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, repairs and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Optician
Greensboro Ophthalmology Associates
03.2016 - Current
- -Provide exceptional customer service by educating an attentively listening to patient. Addressing and resolved customer concerns promptly, maintaining positive reputation for the practice.
- Achieved high rate of repeat business through diligent relationship-building efforts with patients and reps.
- Troubleshot issues with prescription eye-wear, offering swift resolution to maintain customer satisfaction levels.
- Liaison between Doctors, and patient or other staff.
- Fitting frames to patient according to anatomy and script. Evaluate incoming prescriptions for accuracy before dispensing eye-wear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Conducting detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Increased sales by effectively educating and communicating benefits of various lens coatings, materials, lens styles, frames and care to customers. Discussing insurance and pricing.
- Maintaining stock: Frames, lenses, supplies-organizing and cleaning optical area
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Retrieving and replying to multiple messages from patients, labs and other optical offices.
- Maintaining positive and friendly demeanor with patients and staff.
- Training new optical staff members
- Aiding in staff/team support, morale and stability.
Optician
Eyesite Vision Center
09.2011 - 08.2015
- Optical Sales and Dispensing (3 locations)
- Technician Duties
- Customer Care
- Front desk duties and administrative responsibilities. Assisting and enforcing staff scheduling.
- Note taker for weekly staff meetings
- Filing and purging
- Versa Suite Software
- Key Holder
Optician/Technician
Drs. Thomas, House and Associates, O.D.
01.2001 - 01.2011
- -Optometric Technician
- Technician duties: Screening (Autos & K's, NCT), Optomap photos and visual field tests
- Teaching insertion, removal and hygiene to new contact lens wearers
- Ordering of contacts for patients and in-office stock
- Appointments and checking patients in and out
- Referrals, communication with other offices
- Optician (2008-2011-Apprentice program) See above skills
- Neutralizing spectacles RX
- Lab duties: fitting, dispensing, and repairing glasses, inventory
- Collaborated with optometry staff to reach individual and team goals.
- Customer Support
- (Versa Suite software)
- Key Holder
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, filing/charting, payments, and insurance verification processes, organization, end of day duties.
- Assisted in training new optician, technicians, front desk, while fostering a team-oriented work environment focused on quality patient care.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eye-wear solutions and education.
- Briefly rehired 2016 as Optician while job searching in Greensboro.
Education
Some College (No Degree) - Buisness
American Fashion And Business Institute
Charlotte, NCPrerequisite in Math And Psychology
RCCC
Concord, NC1996
Skills
- Optical Lab and Dispensary Operations
- Customer Service and Relations
- Analytical problem-solving
- Staff Training and Management
- Administrative support
- Appointment Scheduling and Follow-up
- Record maintenance
- OCT/VF Screening and Technician Responsibilities
- Quality Control and Accuracy
- Fitting and Repairs of ophthalmic frames
- Lab Equipment Operation (Santinelli Lex 1000 Edger, ICE-Mini Intelligent Blocker, Essilor lab equipment)
- Inventory Management and Display Design
- Fashion trend analysis
- Optical software: familiar with Office Mate, Versa Suite, Nextech
Certification
- Abo certified Optician 2017
- NC Optician Apprentice program 2009-2010
- Certified Para-Optometric Tech 2006
New Role, Team Lead position:
Interested in securing a team lead position in our optical department, utilizing my
leadership qualities, optical knowledge and passion for delivering exceptional patient care.
Aiding administration and Doctors in our department's daily duties, efficiency, and outstanding patient experiences.
Looking forward to new challenges, advancements and growth.
Timeline
Optician
Greensboro Ophthalmology Associates
03.2016 - Current
Optician
Eyesite Vision Center
09.2011 - 08.2015
Optician/Technician
Drs. Thomas, House and Associates, O.D.
01.2001 - 01.2011
Some College (No Degree) - Buisness
American Fashion And Business Institute
Prerequisite in Math And Psychology
RCCC
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