Corie Warren-Tucker
Raeford,NC
Summary
Dynamic and purpose-driven leader with extensive experience in operations management, team development, and customer experience. Adept at driving store performance through effective training, coaching, and strategic planning, aligned with company objectives. Known for modeling integrity, delivering results, and fostering inclusive, high-performing teams. Passionate about people-first leadership, community engagement, and continuous improvement. Now fully re-energized and restored, bringing renewed clarity, emotional intelligence, and a solutions-oriented mindset to every challenge. Ready to lead with excellence, purpose, and the heart of service.
Overview
19
19
years of professional experience
Work History
Internship Coordinator
University of North Texas
Denton, TX
02.2025 - Current
- Guided students through the full internship cycle, including registration, employer outreach, and application support—ensuring smooth transitions from classroom to career.
- Collaborated with faculty and academic departments to align internship experiences with curriculum goals, creating meaningful, outcome-based learning opportunities.
- Delivered individualized career readiness services, such as résumé audits, LinkedIn profile consultations, and mock interviews, to enhance student confidence and professional polish.
- Cultivated strong industry and employer partnerships, expanding internship and job placement pipelines across multiple disciplines.
- Designed and facilitated dynamic career workshops, increasing student engagement, professional skill-building, and workplace preparedness.
- Recognized for creating inclusive, encouraging environments where students feel seen, supported, and empowered to thrive in their career journeys.
Student Advisor
Universal Technical Institute Inc
Irving, Texas
01.2024 - 08.2024
- Coached students through academic, personal, and career challenges, using personalized success plans to support goal-setting, resilience, and professional growth.
- Collaborated cross-functionally with admissions, financial aid, and career services to deliver a holistic, wraparound support experience that addressed the full scope of student needs.
- Enhanced student retention and program compliance by maintaining proactive, transparent communication and ensuring timely resolution of student concerns.
- Provided individualized advising to help students navigate course loads, life obstacles, and career direction—contributing to overall student satisfaction and persistence.
Career Coach
EmployNV- One Stop Career Center
Las Vegas, Nevada
10.2022 - 12.2023
- Empowered clients to clarify and achieve career and personal development goals, resulting in increased confidence, clarity, and long-term employability.
- Guided job seekers and new graduates through the job search process, with many successfully securing rewarding positions aligned with their skills and aspirations.
- Assisted students in identifying and securing internships, providing real-world experience and career-relevant training to support post-graduation employment.
- Built strong, strategic partnerships with local employers, leading to the creation of internship and on-the-job training (OJT) opportunities tailored to client needs.
- Delivered market-responsive career coaching, educating clients on current job trends, hiring expectations, and workforce demands to ensure effective career transitions.
- Expertly coached clients through a career discovery and decision-making process, helping them select fulfilling career paths aligned with their strengths and values.
- Developed and facilitated engaging career workshops, covering topics such as résumé writing, interview techniques, and job search strategy to support professional growth.
- Recognized for transforming client mindsets, fostering a sense of self-worth, agency, and empowerment in every interaction.
Business Center Manager and Trainer
Travelers Insurance
Richardson, TX
12.2012 - 12.2020
- Developed and refreshed interactive training content annually to stay aligned with business goals, technology updates, and customer needs.
- Created personalized success plans for Insurance Service Representatives, contributing to a 27% improvement in First Call Resolution (FCR) and overall service efficiency.
- Designed and implemented career growth strategies for all direct reports, resulting in measurable skill progression and five internal promotions to leadership and specialized roles.
- Mentored peer supervisors by leading calibration sessions to ensure consistency in performance coaching, service expectations, and call quality scoring across the leadership team.
- Chaired the Customer Engagement Committee, developing innovative recognition programs and motivational initiatives to inspire excellence in KPIs and World-Class Customer Service delivery.
- Managed training and team budgets, aligning spending with company objectives and communicating financial plans to executive leadership.
- Led recruitment and hiring efforts, selecting candidates who demonstrated strong cultural fit, commitment, and growth potential.
- Fostered a culture of open communication, encouraging team members to contribute ideas and feedback, enhancing morale and process improvement efforts.ports that resulted in the progression of skills needed to advance in their careers
Customer Service-Technical Support Supervisor
Research in Motion
Irving, TX
03.2011 - 11.2012
- Facilitated customer service training for frontline technicians, resulting in a 23% improvement in customer satisfaction and quality scores across the team.
- Mentored peer supervisors, sharing best practices and leadership strategies that enhanced team performance and service consistency across departments.
- Consistently led one of the top-performing teams in Quality by developing individualized action plans and holding technicians accountable to high standards of execution.
- Monitored performance through call listening and coaching, providing targeted feedback to reinforce training and support continuous improvement.
- Implemented strategic action plans that increased case management efficiency by 16%, streamlining workflows and reducing response times.
- Designed career development plans for all direct reports, supporting professional growth and equipping team members with skills for upward mobility.
- Promoted a culture of growth and recognition, resulting in three team members earning promotions into advanced roles.
Technical Customer Service Support Manager
T-Mobile
Frisco, TX
12.2006 - 03.2011
- Provided strategic leadership to a team of 16 technical support technicians, resolving customer issues ranging from minor concerns to complex escalations with precision and care.
- Delivered peer management training focused on best practices in accountability, trust-building, and integrity-based leadership, strengthening management cohesion and team performance.
- Mentored and coached 11 team members into leadership roles, fostering career advancement through individualized development plans, coaching sessions, and stretch assignments.
- Led one of the top-performing national teams, earning a Top 5 ranking out of 174 call center teams for consistently high-quality customer service and technical support.
- Recognized as the #2-ranked coach nationally out of 178 peer managers for outstanding coaching, leadership impact, and team results during Fiscal Year 2010.
- Improved ‘One Call Resolution’ performance metrics through innovative coaching strategies and team accountability frameworks.
- Motivated and developed high-performing teams by cultivating a culture of excellence, ownership, and service-first mindset.
Education
Bachelor’s Degree - Business Management
University of Oklahoma
Master’s Degree - Health Administration
University of Oklahoma
Skills
- Team Building & Culture Development
- Strategic Planning & Execution
- Talent Development & Mentorship
- Conflict Resolution & Emotional Intelligence
- Organizational Leadership & Communication
- Performance Optimization & Coaching
- Cross-Functional Collaboration
- Project Management & Process Improvement
- Customer Experience Strategy
- Budgeting, Forecasting & Cost Containment
- Workflow Design & Systems Implementation
- Multi-Unit Operations Management
- Data-Driven Decision Making
- Employer & Community Partnership Development
- Recruitment, Hiring & Onboarding
- Marketing, Outreach & Lead Generation
- Internship & Career Readiness Programming
- Diversity, Equity & Inclusion (DEI) Advocacy
- Change Management & Team Accountability
Timeline
Internship Coordinator
University of North Texas
02.2025 - Current
Student Advisor
Universal Technical Institute Inc
01.2024 - 08.2024
Career Coach
EmployNV- One Stop Career Center
10.2022 - 12.2023
Business Center Manager and Trainer
Travelers Insurance
12.2012 - 12.2020
Customer Service-Technical Support Supervisor
Research in Motion
03.2011 - 11.2012
Technical Customer Service Support Manager
T-Mobile
12.2006 - 03.2011
Bachelor’s Degree - Business Management
University of Oklahoma
Master’s Degree - Health Administration
University of Oklahoma
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