Corieanne MacDonald
Santa Rosa Beach
Summary
Highly-motivated female with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, unsupervised and quick to mastering new skills. The ability to provide oversite with transitions of a client/customers needs.
Detail-oriented individual with exceptional organization, communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting objectives.
Overview
33
33
years of professional experience
Work History
Licensed Medical Aesthetician
Business Owner of Derma De Core Aesthetics/Corieanne's Skin Care
03.1998 - 02.2024
- Provided skin care procedures and customer service and care.
- Maintained calm, professional and fully functional facility at all time.
- Managed communication flow with all clients.
- Greeted guests and members upon arrival to create positive first impressions.
- Input client information into booking system accurately and completely in chart sales metrics.
- Enforced safety procedures in accordance with facility policies.
- Advised seasonal promotions to create rapport and improve sales.
- Planned and executed promotional events to market spa services to new clients.
- Kept up to date on regulatory changes affecting business operations.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Developed business from ground up and prepared records and operations for smooth handover for new owner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client/customer relationships.
- Delegated priorities for building the business.
Mortgage Loan Officer
Academy Mortgage
01.2018 - 04.2022
- Implemented strategic initiatives to improve client satisfaction scores through enhanced communication protocols.
- Collaborated with underwriting teams to resolve complex issues, facilitating timely loan closings for clients.
- Led workshops on mortgage products, educating clients and staff on features and benefits of various loans.
- Collected financial statements from home buyers to process their loan.
- Worked in teams with Realtors to provide exceptional care to buyers.
- Answered phones and provided direction to home buyers.
- Assisted Realtors in open house as an on site loan officer.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Waitress/Bartender Shift Manager
Spoons Bar and Grill
08.1991 - 09.1998
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu details and service protocols.
- Collaborated with kitchen staff to ensure accurate order preparation and modifications.
- Handled cash transactions and processed payments efficiently.
- Resolved guest complaints swiftly to enhance overall dining experience.
- hosted/waited tables/bartended/managed
- managed, collected monies of servers at end of shift/day
- and closed the operations of the restaurant.
Education
Training
No Degree - Mortgage Loan Officer
Scottsdale School of Business
Scottsdale, AZ.08-2018
Associate of Science - Nursing Science
Riverside Community College
Riverside, CA.08-1994
Skills
- Dependable and Responsible
- Client Needs Assessment
- Exceptional organizational skills
- Multidisciplinary Collaboration
- Relationship Building
- Outstanding Customer Care
- Verbal and Written Communication
- Team Leadership with upmost Ethics and moral
Timeline
Mortgage Loan Officer
Academy Mortgage
01.2018 - 04.2022
Licensed Medical Aesthetician
Business Owner of Derma De Core Aesthetics/Corieanne's Skin Care
03.1998 - 02.2024
Waitress/Bartender Shift Manager
Spoons Bar and Grill
08.1991 - 09.1998
Training
No Degree - Mortgage Loan Officer
Scottsdale School of Business
Associate of Science - Nursing Science
Riverside Community College