CORIELL SHEPPARD

Customer Service Agent with experience assisting clients in healthcare insurance and fraud prevention. Demonstrates strong problem-solving and data analysis skills, effectively resolving inquiries and identifying high-risk activities. Adept at communication and teamwork, ensuring client satisfaction and streamlined processes. Investigated and resolved fraud cases, reducing financial losses significantly. Collaborated with team to develop strategies, improving detection rates. Analyzed transaction patterns, identifying high-risk activities efficiently. Provided detailed reports to management, enhancing fraud prevention measures. Assist clients with healthcare insurance inquiries, resolving issues and providing policy guidance. Achieved high customer satisfaction scores through effective communication and problem-solving. Utilize industry knowledge to explain complex insurance terms, ensuring client understanding. Collaborate with team to streamline processes, improving response times and service quality. Analyze client needs to recommend appropriate insurance plans, driving policy adoption. Unloaded and stocked merchandise, maintaining inventory accuracy and reducing stock discrepancies. Collaborated with team to optimize freight flow, enhancing efficiency and reducing unloading time. Utilized equipment safely and effectively, ensuring compliance with safety standards and minimizing accidents.