Delana Coyle
Seguin
Summary
Forward-thinking sales and customer service specialist with more than 11 years of experience building productive relationships, resolving complex issues, and winning customer loyalty. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Cultivates rapport with internal and external individuals to plan, direct, and maintain continuous operations in various departments. Experience with MS Office Suite, and very adept at learning new tech.
Overview
13
13
years of professional experience
Work History
Financial Center Manager
Simmons Bank
09.2017 - Current
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Guided employees that were led only by transactions to think outside-the-box with a customer note-taking tool. This ensures the banker is asking all the right questions when discussing options for the customer’s banking relationship.
- Recognized in South Texas for best operation audit results in the region, 2020-2022.
Financial Center Manager
Bank SNB
01.2016 - 08.2017
- Consistently inspired sales training methods that enabled two tellers without sales backgrounds to produce more than $2.5 million in new money within five months.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Financial Center Manager
Bank Of America
01.2013 - 09.2015
- Provided positive staffing solutions for a center that had experienced high turnover rate.
- Participated in several open house functions to select talent for branch and region.
- Recognized for increasing Overall Customer Satisfaction 31%.
- Successful 100% audit in 2015 without assistance of an Assistant Manager.
Financial Center Manager
TD Bank
06.2011 - 01.2013
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Angelo State University
San Angelo, TXSkills
- Problem-Solving
- Creative and Critical Thinking
- Active Listener
- Team-building
- Conflict Resolution
- Sales expertise
- Strong communication skills
- MS Office Suite
- Quality Management
- Flexible and Adaptable
Leadership and Customer Relationship Training
- Client Management Process
- Performance Management
- High Impact Negotiations
- Communicating for Results
- Managing Difficult Performance Situations
- How to Keep Customers
- Dale Carnegie Sales Course
Timeline
Financial Center Manager
Simmons Bank
09.2017 - Current
Financial Center Manager
Bank SNB
01.2016 - 08.2017
Financial Center Manager
Bank Of America
01.2013 - 09.2015
Financial Center Manager
TD Bank
06.2011 - 01.2013
Angelo State University