Corinthia Campbell

• Maintained high service standards during transitions by quickly adjusting to new policies.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Educated customers about billing, payment processing and support policies and procedures.

Managed escalated customer issues as first point of contact, securing 95% resolution rate on first contact.

Provided guidance to junior agents, fostering improved performance and service quality.

Analyzed customer interaction data using Zendesk to enhance service processes.

• Provided timely support to customers via phone, email, and chat platforms.
• Resolved customer inquiries effectively using CRM tools and knowledge base resources.
• Resolved customer complaints with empathy and patience, restoring client confidence in company.