Corin De La Cruz
Tulsa
Summary
Versatile and dynamic, with a proven track record at Los Cabos Mexican Grill, I excel in customer service and staff management. Renowned for enhancing customer satisfaction and streamlining operations, my expertise in beverage preparation and engaging personality have significantly contributed to business success. Achievements include developing a loyal clientele and mentoring a high-performing team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Los Cabos Mexican Grill
04.2022 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Childcare Provider
Mindy White
09.2022 - 05.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
Bar Manager
Los Cabos Mexican Grill
02.2018 - 04.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Server Trainer
Los Cabos Mexican Grill
04.2017 - 02.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Server
Woodsby’s Countryside Cafe
12.2015 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Representative
Dicks Sporting Goods Distribution Center
11.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Teller
Mabrey Bank
05.2015 - 11.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Host
Los Cabos Mexican Grill
09.2012 - 05.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Business Administration
Tulsa Community College
Tulsa, OKSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Food service
- Team training and development
- Beverage preparation
- Inventory
- Staff management
- Ordering bar supplies
Certification
Food Handlers Certification
Safe Serve Bartender Training
ABLE liquor license
Timeline
Childcare Provider
Mindy White
09.2022 - 05.2024
Bartender
Los Cabos Mexican Grill
04.2022 - 02.2025
Bar Manager
Los Cabos Mexican Grill
02.2018 - 04.2022
Server Trainer
Los Cabos Mexican Grill
04.2017 - 02.2018
Server
Woodsby’s Countryside Cafe
12.2015 - 03.2017
Customer Service Representative
Dicks Sporting Goods Distribution Center
11.2015 - 01.2016
Teller
Mabrey Bank
05.2015 - 11.2015
Host
Los Cabos Mexican Grill
09.2012 - 05.2015
Food Handlers Certification
Safe Serve Bartender Training
ABLE liquor license
Business Administration
Tulsa Community College
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