Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
Arranged service delivery to [Number] active contracts by overseeing workers, coordinating resources and setting schedules.
Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
Encouraged departmental employees to present positive, exemplary image to customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervised site investigations, reported issues and escalated those that required further assistance.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Conducted supplier risk evaluations and assisted with regulatory inspections.
Performed supplier risk evaluations and supported regulatory inspections.
Managed overstocking, restocking and inventory control procedures during [Type] shift.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Catering Server
CLT AirPort
Charlotte, NC
08.2016 - 05.2017
Provided friendly, courteous service to create memorable moments for guests.
Monitored dietary restrictions and served guests with special needs.
Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
Assessed meal preparation to check creation of special orders and cooking procedures.
Fostered enjoyable event atmosphere through friendly guest interactions
Delivered catered food and supplies to facility for on-time set-up.
Returned reusable goods and serving equipment for inventory and restock.
Executed synchronized meal service simultaneously serving multiple guests.
Loaded and unloaded delivery van carefully to maximize efficiency.
Prepared and maintained drink stations throughout catering events.
Store Manager
Super Fast\OJ Tobacco
Jacksonville, NC
05.2009 - 03.2014
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Performed statistical analyses to gather data for operational and forecast team needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Protected store from loss or theft by setting and enforcing clear security policies.
Managed inventory control, cash control and store opening and closing procedures.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Supervised guests at front counter, answering questions regarding products.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Introduced new methods, practices and systems to reduce turnaround time.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Part-time Online English III/III Honors Teacher at Onslow County Virtual School-Onslow County SchoolsPart-time Online English III/III Honors Teacher at Onslow County Virtual School-Onslow County Schools