Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corina Altamirano

Los Angeles,CA

Summary

Detail oriented and highly organized medical student with knowledge and understanding of health insurance billing. Experienced at interpreting data. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
10
years of professional experience

Work History

Receptionist

The Skin Agency
02.2022 - 04.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Barista

Starbucks
08.2017 - 02.2021
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.

Assistant Manager

The Habit Burger Grill
02.2016 - 06.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Team Leader

Panda Express
10.2014 - 07.2016
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained knowledge of policies and use of equipment for a safe work environment with employee training programs and enforcement of safety procedures.

Education

No Degree - Medical Assisting

Universal Healthcare Career College
Glendale, CA
12.2024

High School Diploma -

Learnings Works Charter School
Pasadena, CA
06.2018

Skills

  • HIPAA Compliance
  • Customer Service
  • Eligibility Determination
  • Interpreting physician orders
  • Payment Collection
  • Scheduling appointments
  • Office Administration
  • Medical insurance

Timeline

Receptionist

The Skin Agency
02.2022 - 04.2024

Barista

Starbucks
08.2017 - 02.2021

Assistant Manager

The Habit Burger Grill
02.2016 - 06.2018

Team Leader

Panda Express
10.2014 - 07.2016

No Degree - Medical Assisting

Universal Healthcare Career College

High School Diploma -

Learnings Works Charter School
Corina Altamirano