Experienced, outgoing individual providing high-quality administrative support to various departments. Organized and detail-oriented with great multitasking and task prioritization skills. 24 years in fast-paced customer service environments. Personable and professional under pressure. Goal-oriented, courteous, and efficient work ethic.
Take more than 50 phone/email inquiries per day and answer employee's questions. Schedule meetings for management. Produce high-quality documents and excel spreadsheets with confidential information to distribute to department leaders. Volunteer to help with special projects of varying degrees of complexity. Greet visitors and employees upon arrival and check them in. Process invoices from vendors for payment. Responsible for coordinating all in-unit fit testings in each department and recording all fit test results into each employee's chart. Maintain the company-wide data spreadsheet on Covid-19 and other aerosol transmissible diseases and send out notifications of possible exposure to staff. Assist with flu and covid clinics.
Responsible for all the accounts payable/receivable, property financial reports, daily incoming property cash, member payments and statements, and private event payments.
Responsible for scheduling appointments for the home visit program for medicare patients. My daily tasks were filling the schedule for our PA's to visit our patients at home or via zoom, heavy phones, maintained precise documentation for every contact made with patient in excel spreadsheet and EMR software. Confirm, reschedule, and cancel appointments as requested. Kept in constant contact with our PA to make sure appointments ran smoothly and followed up with patient's PCP. Ensured that our scheduling rate remained the same or higher as previous years.
Daily processing of prior authorization/referral requests that are faxed in from specialists for Office visits, OP/IP Surgeries, Behavioral Health admits/residential treatment center, PT/OT visits, OB care, laboratory, and Skilled Nursing Facilities. Answer heavy phones from provider service line with inquiries regarding prior authorizations. Verify whether requesting provider is a contracted or non-contracted provider with Molina. Look up CPT codes in Utilization Management Database to verify that they are covered/billable codes.
Acknowledge and greet patients as they enter facility. Earned management trust by serving as key holder, responsibly opening and closing clinic. Register/check in new and established patients accurately. Verify insurance eligibility daily through Medi-Cal and Passport OneSource websites. Conduct patient outreach for preventative services. I represent my clinic monthly at Environment of Care/Clinic Safety Committee meetings and ensure our clinic is in compliance with OSHA regulations, as well as turn in monthly reports of safety concerns and incident reports. Raised our clinic grade from 35% to 100%. Answer heavy phones. Assist Medical Records department: Scan all daily faxes. Responsible for all follow-up on urgent referrals. Close orders for specialists and diagnostic imaging. Prepare for following day by requesting hospital records. Completing all release of records requests.