Corina Figueroa
Palm Coast,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
26
26
years of professional experience
Work History
Sales Associate Specialist
JCPenney
Daytona, FLORIDA
08.1995 - 01.2022
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Folded and arranged merchandise in attractive displays to drive sales.
- Supported efficient and timely replenishment of sales floor merchandise.
Education
High School Diploma -
North Monterey County High School
Castroville, CASkills
- Meeting Sales Goals
- Cash Register Operations
- Adaptable and Flexible
- POS System Operations
- Merchandising
- Maintaining Clean Work Areas
- Building Customer Loyalty
- Store Policies and Procedures
- Sales and Promotions
- Security Practices
- Stocking and Receiving
- Building Customer Relationships and Loyalty
- Customer Service
Timeline
Sales Associate Specialist
JCPenney
08.1995 - 01.2022
High School Diploma -
North Monterey County High School
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