Alexa Hernandez
Evangelista Law Offices
Long Beach ,CA
2
Languages
3
years of professional experience
Early-career legal assistant with strengths in client service, case file management, and document preparation. Fast learner with fluent bilingual communication and strong scheduling support.
Work History
Legal Assistant
6 Months- .Organized case files, client records, and confidential documents for efficient retrieval and review
- Assisted attorneys with research, document review, and preparation of case materials.
- Managed incoming calls, emails, and office correspondence to support daily legal operations.
- Tracked case activity and updated records to maintain accuracy across active matters.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Contacted clients to schedule appointments and discuss progress of cases.
BDC Service Representative
7 Months- Managed inbound and outbound calls to qualify leads and schedule appointments.
- Updated CRM records with customer details, contact outcomes, and follow-up notes.
- Coordinated appointment calendars with sales staff to maintain efficient daily scheduling.
- Followed up on unresponsive leads to support pipeline continuity and engagement.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
Front Desk Agent
7 Months- Managed guest check-in and check-out using property management systems with accurate folio processing.
- Processed reservations, modifications, and cancellations while verifying payment details and booking accuracy.
- Resolved guest inquiries and service issues promptly, maintaining strong satisfaction and resort standards.
- Coordinated with housekeeping, maintenance, and concierge teams to support seamless room readiness.
Front Desk Agent
5 Months- Explained resort amenities, activities, and local recommendations to enhance guest stay experiences.
- Handled cash, credit card, and member transactions while following audit and reconciliation procedures.
- Processed guest check-ins and check-outs with accurate billing and payment handling.
- Resolved guest concerns promptly, maintaining professional service standards and satisfaction.
- Managed reservations, room assignments, and schedule changes using property management systems.
Education
Bachelor of Science - Criminal Justice
Associate of Science - Criminal Justice
High School Diploma
Skills
Quick adaptability
Document preparation
Visa applications
Immigration strategies
Scheduling/Planning
Appointment scheduling
Microsoft office
Calendar management
Effective multitasking
Client support
Telephone etiquette
Bilingual fluency
Legal Spanish proficiency
Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Legal Assistant
Evangelista Law Offices
01.2025 - 07.2025Read More
BDC Service Representative
Palm Springs Subaru
05.2024 - 12.2024Read More
Front Desk Agent
Marriott Vacations Worldwide
11.2022 - 06.2023Read More
Front Desk Agent
Marriot International
04.2022 - 09.2022Read More
California State University, Long Beach
Bachelor of Science from Criminal Justice
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College of The Desert
Associate of Science from Criminal Justice
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Battle Mountain High School
High School Diploma
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