Corina Cooper
Myrtle Beach,SC
Summary
Experienced Executive Secretary with a proven track record of providing comprehensive administrative support to upper-level teams. Proficient in calendar management, report preparation, and meeting coordination. Demonstrates outstanding customer service, problem-solving, and communication skills. Highly skilled at multitasking with precision and meticulous attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Marina Inn Grande Dunes
03.2024 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Filed paperwork and organized computer-based information.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Scheduled appointments and handled calenders for senior leadership.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Used advanced software to prepare documents, reports, and presentations.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Facilitated training and onboarding for incoming office staff.
- Created and managed office systems to efficiently deal with documentation.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Executive Assistant
Berry Financial Group
10.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Filed paperwork and organized computer-based information.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Created and managed office systems to efficiently deal with documentation.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Wrote reports, executive summaries and newsletters.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
Homeowner Services
Vacation Myrtle Beach
06.2019 - Current
- Promoted positive company and owner relationships through proactive attention to concerns Maximized rental income while minimizing expenses through effective planning and control
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Maintained high customer satisfaction standards to meet or exceed targets.
Front Office Manager
Embassy Suites
12.2018 - 06.2019
- Kept financial records accurate, current and compliant by monitoring records and addressing variances
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Established and updated work schedules to account for changing staff levels and expected workloads
- Interpreted management directives to define and document administrative staff processes
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
- Monitored front areas so that any questions could be responded to quickly and effectively
- Managed CRM database, including troubleshooting, maintenance, updates and report generation Trained team members on new hotel services and products to support promotional efforts
- Codified office structures and processes to promote teamwork and performance
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing duties and provided customers with receipts and proper bills and changes
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed all scheduling and payroll for team of35 staff in busy Hotel Front office
Reservation Supervisor
Embassy Suites
09.2014 - 12.2018
- Provided follow through on all calls with confirmations and dissemination of requested information
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
- Developed departmental objectives, work schedules, budgets and policies
- Updated team members about changes in hotel products, services, pricing and policies
- Verified that personal and payment information on guest accounts was accurate and complete Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests
- Escorted guests to assigned rooms and transported luggage
- Offered appropriate reservation options based on expected attendees when coordinating events
- Answered customer telephone calls promptly and appropriately
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely
- Greeted and assisted guests by gathering information pertaining to reservations or requests Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
Reservations Coordinator
Embassy Suites
07.2015 - 09.2017
- Offered appropriate reservation options based on expected attendees when coordinating events
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Provided follow through on all calls with confirmations and dissemination of requested information
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Escorted guests to assigned rooms, including transporting luggage and follow through with special accommodation requests
- Answered customer telephone calls promptly and appropriately
- Provided services efficiently and with high level of accuracy
- Developed departmental objectives, work schedules, budgets and policies
- Increased customer service ratings through personable service
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
- Reviewed account information and charges with guests during check-out
- Resolved service-related problems and documented actions in system
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely
PBX Operator
Embassy Suites
01.2013 - 09.2015
- Created and maintained company phone directory with current extensions and staff information Trained and mentored new PBX operations employees
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Handed client correspondence and tracked records to foster office efficiency
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Organized weekly staff meetings and logged minutes for corporate records
- Handled incoming calls with friendly and cheerful attitude for organization using8-line system
Education
Bachelor - Human Resource Management
Grand Canyon University
Phoenix, AZ12.2024
High school or equivalent - undefined
Horry-Georgetown Technical College
10.2019
Skills
- Computer Networking (2 years)
- Human Resources (6 years)
- Payroll (8 years)
- Computer literacy (10 years)
- Microsoft Powerpoint (2 years)
- Retail sales (5 years)
- Records Management (6 years)
- Multi-line Phone Systems (6 years)
- Databases (9 years)
- CRM Software (6 years)
- Event Planning (3 years)
- Upselling (9 years)
- Team Management (10 years)
- Office Management (4 years)
- Pricing (4 years)
- Management (10 years)
- Employee Orientation (4 years)
- Microsoft Outlook
- Salesforce (2 years)
- Accounts Receivable
- Project Management (2 years)
- Computer skills
- Communication skills
- Personal assistant experience
- Customer service
- Office management
- Front desk
- Phone etiquette
- Travel planning
- Google Docs
- ADP
- Performance management
- Data entry
- Employee evaluation
- Conflict management
- Team management
- Payroll
- Hospitality
- Records management
- Pricing
- CRM software
- Salesforce
- Typing
- Employee orientation
- Medical terminology
- Databases
- Microsoft Office
- Microsoft Outlook Calendar
- Administrative experience
- Human resources
- Office experience
- Filing
- Software Troubleshooting
- Executive administrative support
- Time management
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Event Planning
- Organizational skills
- Events management
- Retail sales
- Electrical experience
- Recruiting (Less than1 year)
- Interviewing (Less than1 year)
- Expense reporting
- Information confidentiality
Assessments
- Customer focus & orientation — Proficient February2024 Responding to customer situations with sensitivity Full results: Proficient
- Spreadsheets with Microsoft Excel — Proficient February2024 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
- Administrative assistant/receptionist — Proficient September2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Management & leadership skills: Impact & influence — Proficient February2024 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
- Medical terminology — Proficient February2024 Understanding and using medical terminology Full results: Proficient
- Recruiting — Proficient June2024 Managing the candidate sourcing and selection process Full results: Proficient
- Basic computer skills — Proficient February2024 Performing basic computer operations and troubleshooting common problems Full results: Proficient
- Teamwork: Interpersonal skills — Proficient February2024 Responding to challenging team situations at work Full results: Proficient
- HR: Compensation & benefits — Proficient January2023 Knowledge of compensation and benefits programs Full results: Proficient
- Recruiting — Proficient July2021 Managing the candidate sourcing and selection process Full results: Proficient
- Office manager — Proficient September2022 Scheduling and budgeting Full results: Proficient
- Customer service — Proficient July2021 Identifying and resolving common customer issues Full results: Proficient
- Supervisory skills: Motivating & assessing employees — Proficient May2024 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Awards
Employees of the Month July2015, Employee of the Month April2017
Certification
Driver's License October2016 to October2026
Timeline
Executive Administrative Assistant
Marina Inn Grande Dunes
03.2024 - Current
Executive Assistant
Berry Financial Group
10.2022 - Current
Homeowner Services
Vacation Myrtle Beach
06.2019 - Current
Front Office Manager
Embassy Suites
12.2018 - 06.2019
Reservations Coordinator
Embassy Suites
07.2015 - 09.2017
Reservation Supervisor
Embassy Suites
09.2014 - 12.2018
PBX Operator
Embassy Suites
01.2013 - 09.2015
High school or equivalent - undefined
Horry-Georgetown Technical College
Driver's License October2016 to October2026
Bachelor - Human Resource Management
Grand Canyon University
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