Exceptional Senior Patient Care Coordinator & Medical Assistant with 20+ years of experience in healthcare. Looking to transition to a managerial role in pursuit of professional advancement in a healthcare organization.
Overview
27
27
years of professional experience
Work History
Senior Practice Care Coordinator
Weill Cornell Medicine, OB/GYN, Pediatrics
New York, NY
02.2021 - Current
Assisted in the development of policies to improve practice operations and mismanagement of
administrative workflows
Supported the Practice Manager as Super-User for EPIC template/scheduling/ and updating
insurance information
Trained all new and established administra ve employees in Epic, office policies, and procedures
Troubleshoot all Epic, ITS, equipment issues & coordinated resolutions between 3rd
party vendors
and staff
Scheduled patient appointments across multiple disciplines within Internal Medicine, OB/GYN,
and Pediatrics
Verified and updated patient demographics and medical records
Obtained pre-certification numbers and scheduled appointments for diagnostic imaging scans,
cardiac imaging, prenatal diagnostic imaging, and obstetrics delivery authorization.
Addressed patient message through Weill Cornell Connect, relating to a range of topics such as:
coordinating appointments, following up on test results, medical records request
Used clinical judgment when distributing symptomatic related triage messages to physicians and
registered nurses
Coordinated lab and imaging results between external facilities to make sure physicians have
appropriate documentation before patient arrival
Obtained prior authorization for specialized medication approvals, and radiology imaging for
endocrinology patients
Retrieve information from citywide registry, and updated lead results within the epic EMR
system.
Medical Assistant
Weill Cornell Medicine, OB/GYN
New York, NY
08.2006 - 08.2018
Lead Medical Assistant
08.2006 - 01.2018
Contributed in the development of policies to improve clinical workflows
Precepted new medical assistant and Licensed Practical Nurse to meet the organization's
standards in clinical and administrative workflows
Take vital signs, prepare patients for routine tests, administer medications according to schedule
and assist with activities of daily living (ADLs)
Update and maintain patients’ clinical information within individual medical records, while
relaying changes in patient conditions to the physician
Transcribe doctors’ orders and ensure the accuracy of medical documentation
Handle numerous administrative/front-office functions, including Managing a multi-line phone
system, obtaining patient information, verifying insurance coverage, typing/filing key
documentation and completing data entry within the company computer system
Promote a knowledgeable and welcoming persona as the ini al liaison between the public and
medical organiza on.
Education
Bachelor of Science in Healthcare Management - Healthcare Management
Western Governor University
Associate - Healthcare Management, Science
Ultimate Medical Academy
04, World - undefined
Municipal Training Center
Certified Phlebotomist Instructor - science
NAPTP
05.2022
Skills
Employee Performance Evaluations
Employee Training Program
Policy and Program Development
Employee Recruitment and Hiring
Employee Work Scheduling
Customer Care
Accomplishments
Practice Structure Leadership & Management Interpersonal Professional Communications
Organizational Improvements Electronic Medical Records Medical Office Procedures HIPAA
Compliance Maintaining Prescription Line Appointment Scheduling Charting Filing Processing
Co-Payments Practice Healthcare Computer Information Systems Healthcare Law Insurance