Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corina Eiras

Homestead,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Advocate Member Service Representative

United Healthcare Group
04.2020 - Current
  • Developed rapport with diverse clientele by demonstrating empathy and understanding during difficult situations.
  • Reached resolution targets consistently by utilizing advanced negotiation skills during challenging conversations.
  • Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
  • Provide an exceptional customer service experience when responding to and resolving customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims.
  • Research complex issues (such as Medical, Dental, U-card, Pharmacy, etc.) across multiple databases and work with support resources to resolve customer issues .
  • Educate the caller on the benefits of a primary care physician and help to ensure/educate that all preventive screenings have been completed

Customer Service Representative

Alorica
04.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Nursing

Fortis
Cutler Bay, FL
04.2025

Skills

  • Professionalism and Integrity
  • Exceptional communication
  • Strong negotiation
  • Policy comprehension
  • Flexibility to customize approach to meet all types of member communication styles and personalities
  • Proficient problem solving approach to quickly assess current state and formulate recommendations
  • Ability to multi-task as well as the ability to understand multiple products and multiple levels of benefits within each product
  • Ability to work regularly scheduled shifts within hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule and work over-time as needed
  • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
  • Bilingual

Timeline

Advocate Member Service Representative

United Healthcare Group
04.2020 - Current

Customer Service Representative

Alorica
04.2019 - 03.2020

Associate of Science - Nursing

Fortis

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Corina Eiras