Corina Engelke
La Vernia,USA
Summary
Professional technician with strong track record of maintaining and repairing diverse equipment. Known for reliability and adaptability, contributing to team success and meeting dynamic workplace needs. Expertise in diagnostics, problem-solving, and ensuring operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Computer & Network Repair Technician
Self Employed
07.2012 - Current
- Computer, network, and peripheral repairs of all natures both remote and in office
Draftsman
River City Design
04.2014 - 03.2019
- Design metal building drawings according to specifications using AutoCAD
- Do material take-offs for material billing and building lists
- Check drawings for accuracy, completion and client satisfaction.
IT Director - TEMPORARY POSITION
Sivage Homes
09.2012 - 02.2013
- Performed all tasks listed in previous employment at this company
- Decommissioned network, computers, and peripherals and preserved data during the closing of the company
Lead Computer Technician
CCC Group Inc
01.2011 - 06.2012
- Managed team of computer technicians
- Located and ordered computer hardware and peripherals
- Maintained output levels and repair user satisfaction
- Designed shift schedule to accommodate both technician and user needs for a worldwide company
- Remotely supported worldwide users
- Trained new employees on use of system resources
- Repaired desktop and laptop computers of all brands (hardware and software)
- Configured and troubleshot PDAs and smart phones for phone users
- Maintained inventory levels for computer repairs
- Assisted customers of all skill levels and emotional frames of mind in issues with home networking, computer and PDA issues both onsite and over the phone
- Installed pre-built computer images
- Performed virus and efficiency cleanups on user computers
- Handled escalated computer issues with executive, high priority and irate users
Computer Technician/Customer Service Representative
Oasis Computers, Inc
02.2009 - 01.2011
- Repaired desktop and laptop computers of all brands (hardware and software)
- Built custom desktop computers
- Troubleshot routers and radios on a wireless broadband network
- Configured and troubleshot smart phones for retail phone customers
- Coordinated wireless radio internet installations and repairs
- Maintained inventory levels for wireless internet installations and computer repairs
- Provided customer account service for ISP and retail customers
- Handled RMA of defective products
- Determined probability of success for radio internet installations
- Assisted customers of all skill levels in issues with home networking, computers both onsite and remote
- Greet Customers and make recommendations for services
- Answer inbound phone calls
- Office management and scheduling
IT Director
Sivage Homes
02.2008 - 02.2009
- Structured and implemented security policies for network environment
- Reprogrammed and maintained company website
- Maintained Toshiba Strata analog phone system
- Scheduled and maintained backups of servers using Veritas Backup Exec
- Maintained users and group policy in 2003 server environment
- Designed, set up and maintained small networks for satellite sales offices
- Facilitated the installation of phone and internet services for sales offices
- Created advertising documents for sales department
- Wrote workflow and process simplification manuals for distribution inside company
- Trained new employees on the use of system resources
- Configured and troubleshot and provided end user support for smart phones and BES
- Created and managed users in Citrix and VPN environment to facilitate a connection from the sales offices to the main Office
- Assisted in the design and installation of low voltage wiring (Cat5e and coaxial) for newly constructed sales offices
- Resolved end user computer issues (hardware and software)
- Maintained organization printers and copiers and performed low-level repairs
- Provided user support for software issues such as Windows, Office, Outlook, and Citrix
- Initiated and implemented file server cleanup
- Remotely supported sales agents with desktop and smart phone issues
Network Systems Support
Wortham Insurance & Risk Management
09.2007 - 02.2008
- Maintained output levels and repair user satisfaction
- Repaired desktop and laptop computers of all brands (hardware and software)
- Configured and troubleshot PDAs and smart phones for phone users
- Maintained inventory levels for computer repairs
- Assisted customers of all skill levels and emotional frames of mind in issues with home networking, computer and PDA issues both onsite and over the phone
- Installed pre-built computer images
- Performed virus and efficiency cleanups on user computers
- Handled escalated computer issues with executive, high priority and irate users
Customer Service/Sales- Hardware Department
The Home Depot
04.2003 - 09.2005
- Learn proper use of all tools and materials in department and be able to assist customers in selecting the best tool for their project.
- Maintain stock, cleanliness and safety of department.
- Rekey locks and cut keys.
Sheet Metal Apprentice
Sheet Metal Workers Union Local
10.2001 - 03.2003
- Manufacture and install sheet metal duct and fittings
- Maintain materials and tools inventory
- Maintain yard cleanliness and safety
- Supervise and train pre-apprentices
Education
Associate's Degree - Computer Networking Systems
ITT Technical Institute
San Antonio, TX06.2008
Skills
- Inventory management
- Maintenance records
- Diagnostics and troubleshooting
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Decision-making
- Self motivation
- Process improvement
- Network configuration
- Staff Management and Development
Accomplishments
- Supervised team of 6 staff members that serviced a worldwide company with more than 1500 employees.
- Achieved a 25% reduction in repair time by implementing workflow procedures that emphasized team cooperation, time management and organization.
- Reduced costs and streamlined workflow processes by implementing Enterprise Resource Planning (ERP) software.
Certification
Driver's License, Non-CDL Class C
Languages
English
Timeline
Draftsman
River City Design
04.2014 - 03.2019
IT Director - TEMPORARY POSITION
Sivage Homes
09.2012 - 02.2013
Computer & Network Repair Technician
Self Employed
07.2012 - Current
Lead Computer Technician
CCC Group Inc
01.2011 - 06.2012
Computer Technician/Customer Service Representative
Oasis Computers, Inc
02.2009 - 01.2011
IT Director
Sivage Homes
02.2008 - 02.2009
Network Systems Support
Wortham Insurance & Risk Management
09.2007 - 02.2008
Customer Service/Sales- Hardware Department
The Home Depot
04.2003 - 09.2005
Sheet Metal Apprentice
Sheet Metal Workers Union Local
10.2001 - 03.2003
Associate's Degree - Computer Networking Systems
ITT Technical Institute
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Driving License: Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer